Brittany Fox
Tampa,Florida
Summary
Will not disappoint, I'm a very hard worker when I put my mind to it. I love going big and beyond when it comes to my job ethics. I'm a fewand and goofy person and I feel that bringing that to my job makes the customers experience but alot more enjoyable. I definitely love to learn different skills that I could use in the future and to broaden my horizons. I'm a dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. I frequently get praised as hardworking by my peers, I can be relied upon to help your company achieve its goalsAbility to serve customers and increase loyalty while keeping dining rooms ready for any situatio
Overview
8
8
years of professional experience
Work History
Server
Cooper's Hawk Winery And Restaurant
Tampa, FL
09.2022 - Current
- Introduce every guest with a welcome to Cooper's Hawk and have them enjoy a taste of the wine of the month.
•Cooper's Hawk is a full scratch kitchen and Winery. Our food down to our sauces is made from scratch. We only sell Cooper's Hawk wines but have different varieties of red, white sweets, sparkling, Lux and international wines. And, are famous for our Barrel Reserve which is a red blend wine with a tart kick.
•Infrom all guest about of wine club membership that includes access to all our wines, including our wine of the month. Every month 2 wine tasting in the tasting room or used for one glass. The membership also includes loyalty discounts, birthday rewards and discounted retail items.
• Our wines we serve with decanters, chillers, or crafts depending on the wine.
•We are very concern with allergens, since most of our food have a lot of seafood, nuts, or carrot allergens.
• At Cooper's Hawk we are very adaptive with our guest and push to have 5 star serve for every guest. - Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/Bartender
Carrabba's Italian Grill
Tampa
08.2021 - 08.2022
- Tell guest back stories of how the dishes were made
- Encourage to sell bottles of wine, sangria or our specialty drinks
- Show guest the best options of Italian food
- Make guest feel comfortable like their eating at home
- Introduce guest with drinks and bread with our specialty seasoning and oil
- Create one the most popular carrabba's speciality cocktails, which are Itlian old fashion, pomegranate martini, tuscan lemonade, prickly pear, and different sangrias
- As a bartender I give different variety of wines that's fits your taste
- Able to multi-task taking care of guest at the bar and the well for servers to pick up there drinks
- Being a bartender we deal with high volumes of guest being sat at the bar or in the bar area that we do have to serve
- Knowledge of wine, beer and cocktails
- Exercised focus and concentration to keep track of tables and remember orders
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Server
Columbia Restaurant Group
Tampa, FL
02.2019 - 08.2021
- Serves excellent spanish/hispanic foods
- Does table side sangrias and our original 1905 salad
- Tells guest about the history of the restaurant
- Gives guest tours of the restaurant and kitchen if they ask
- Up sales fine wine from Spain and other places as well
- We also serve food while we entertain guest with live music and Flamenco dancers
- Also we do banquets for reserved larger parties
- Memorized menu to help diners make informed meal choices
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Set up linens, dishes, and silverware to prepare tables for customers
- Kept a high level of cleanliness and sanitation.
Server
Ballyhoos
Tampa, FL
09.2018 - 02.2019
- Inform our guests of the catch of the day
- Explain to guest certain deals we have each day
- For example Tuesdays are 1$ oysters, Wednesday are half price boneless wings, Monday are all you can eat crab legs for 40$
- Help set up dishes at expo with condiments untensils such as crab leg crackers, sauces or sides
- Memorized menu to help diners make informed meal choices and see if the guest would like to try something new
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Exercised focus and concentration to keep track of tables and remember orders
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff.
Server
SmokeyBones Bar and Grill
Tampa, FL
10.2015 - 09.2018
- Keeping the register accurate through correct billing, payment processing and cash management practices
- Worked with the POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Collaborated with the kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Greeted and maintained relationships with regular customers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Criminal Justice
Hillsborough Community College
Skills
Restaurant experience, Serving, Bartending, Hospitality Service ExpertiseTableside ServiceServsafe CertifiedServer Improvements, Cocktail Knowledge, Cool Under Pressure, Specials Promotion and Upselling, High-VolumeDining, Food and Beverage Service, Time management
Guest relations management
Menu memorization
Wine service
Hospitality service expertise
Order accuracy
High-volume dining
Food and beverage pairings
Food sales and promotion
Daily specials memorization
Timeline
Server
Cooper's Hawk Winery And Restaurant
09.2022 - Current
Server/Bartender
Carrabba's Italian Grill
08.2021 - 08.2022
Columbia Restaurant Group
02.2019 - 08.2021
Server
Ballyhoos
09.2018 - 02.2019
Server
SmokeyBones Bar and Grill
10.2015 - 09.2018
Criminal Justice
Hillsborough Community College