Brittany Fraga
Somerset,MA
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills. Highly effective and comfortable working with people at all levels in organization. Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.
Overview
22
22
years of professional experience
Work History
Owner/Operator
Casa Bella Cleaners LLC
Somerset, MA
05.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Founded and manage home/commercial cleaning business.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Aligned branding initiatives and sales strategies with client goals.
- Created and monitored promotional approaches to increase sales and profit levels.
Teacher
M.A.Y Academy
Somerset, Ma, MA
09.2016 - Current
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Graded and evaluated student assignments, papers and course work.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Supervised learning groups of students in classroom stations.
- Completed daily reports, meal count sheets and attendance logs.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Fostered team collaboration between students through group projects.
- Instructed students in core educational principles, concepts and in-depth subject matter.
Counselor/Teacher's Assistant
Meadowridge Academy
Swansea, MA
04.2018 - 01.2019
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Fostered team collaboration between students through group projects.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
- Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
- Engaged in intervention techniques to deescalate aggressive and hostile behavior of residents.
- Counseled groups of 12-15 residents in sessions to assist in overcoming dependencies and adjustments to life.
- Promoted positive relations between residents and staff.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Liaised between community programs and residents and counseled community and assisted living residents.
Group Home Counselor
Cooperative Productions
North Dighton, Ma, MA
03.2015 - 12.2017
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Engaged in intervention techniques to deescalate aggressive and hostile behavior of residents.
Personal Care Assistant
Bristol Elder’s
Fall River, Ma, MA
01.2014 - 02.2016
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and assisted residents through individual service plans.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Planned activities to encourage movement, stretching and strength building.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
Private Nanny
Private Nanny
, MA
11.2003 - 01.2014
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Taught children everyday skills and language.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized different types of activities to enhance physical and intellectual development.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Assisted children with homework assignments and special projects across different subjects.
- Involved children in caring for household pets and chores.
- Drove children to dance, cheer and sports practices.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Met children at bus stop to walk home and assist with crossing street.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
- Totaled amount owed for services at end of session.
- Earned certifications to expand skills and gain better understanding of childcare field.
Skills
- Executive Leadership
- Change and Growth Management
- Strategic Planning
- Annual Planning
- Effective Communicator and Public Speaker
- Leadership and People Development
- Portfolio Management
- Board Oversight
- Integrity and Transparency
- Operational Analysis
- Photographic Editing
- Reducing Costs
Availability
Available to work Mondays, Tuesdays, Wednesdays and Saturdays.
Timeline
Owner/Operator
Casa Bella Cleaners LLC
05.2022 - Current
Counselor/Teacher's Assistant
Meadowridge Academy
04.2018 - 01.2019
Teacher
M.A.Y Academy
09.2016 - Current
Group Home Counselor
Cooperative Productions
03.2015 - 12.2017
Personal Care Assistant
Bristol Elder’s
01.2014 - 02.2016
Private Nanny
Private Nanny
11.2003 - 01.2014
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