Brittany Franklin
Helen Ross McNabb
Knoxville,TN
9
years of professional experience
Experienced with Peer Support and Mental Health Advocacy, providing essential guidance and support to individuals. Utilizes effective communication and empathy to create trusting and supportive environment. Knowledge of mental health resources and strategies to assist individuals in their recovery journey and assisting families in becoming their best self.
Work History
Peer Support/Family Support Specialist
5 Months- Provided support to families in crisis through resource connection and emotional guidance.
- Assisted in developing individualized service plans based on family needs and strengths.
- Coordinated workshops and training sessions for families to enhance coping strategies and skills.
- Monitored progress of family cases, ensuring adherence to service plans and objectives.
Admissions Representative
11 Months- Assisted prospective clients with admission inquiries and admission processes.
- Provided information on program offerings and financial aid options to enhance client understanding. Verified insurance
- Maintained accurate records of admissions data using Salesforce CRM for efficient tracking.
- Developed strategies to improve applicant follow-up and communication timelines for better service delivery.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each year.
- Scheduled and interacted with different departments to ensure clients travel to facility is seamless and scheduled bus or plane tickets when necessary to ensure clients are able to receive the treatment they deserve.
Certified Peer Support Specialist/ Community Engagement
2 Years- Facilitated peer support sessions to enhance recovery and coping strategies for individuals facing mental health challenges.
- Collaborated with multidisciplinary teams to develop personalized care plans that address client needs effectively.
- Provided crisis intervention and emotional support, promoting a safe environment for clients during difficult times.
- Educated clients about available resources and programs to improve access to mental health services and community support.
- Documented client progress and feedback accurately, ensuring compliance with organizational standards and best practices.
- Conducted outreach activities to engage potential clients, raising awareness of mental health resources in the community.
- Supported training initiatives for new peer specialists, fostering a culture of collaboration and knowledge sharing within the team.
Peer Support Specialist
1 Year 2 Months- Provided support to individuals navigating mental health challenges, fostering a safe and inclusive environment.
- Facilitated peer-led support groups, enhancing community engagement and shared experiences among participants.
- Assisted clients in developing coping strategies, promoting personal growth and resilience in daily activities.
- Collaborated with multidisciplinary teams to ensure comprehensive care and effective resource utilization for clients.
Peer Support Specialist
2 Years- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
Education
- Nursing
Skills
Leadership qualities
Excellent interpersonal skills
Ethics and integrity
Networking
Reliability
Active listening
Crisis intervention
Timeline
Peer Support/Family Support Specialist
Helen Ross McNabb
03.2026 - CurrentRead More
Admissions Representative
Vertava Health/Bradford Health
01.2023 - 12.2023Read More
Certified Peer Support Specialist/ Community Engagement
Strongwell/ Mindoula
01.2021 - 01.2023Read More
Peer Support Specialist
Lakeside Behavioral Health System
11.2019 - 01.2021Read More
Peer Support Specialist
CommuniCare Health Services
11.2017 - 11.2019Read More
Northwest Mississippi Community College
from Nursing
Read More