BRITTANY FRANKLIN
Humble,TX
Summary
Detail-oriented administrative and healthcare operations professional with experience supporting county, hospital, healthcare, and customer-service environments. Skilled in records management, birth registration, document processing, EHR workflows, data entry, customer communication, confidentiality, and cross-functional coordination. Known for accuracy, professionalism, patience, and the ability to manage multiple systems and time-sensitive tasks while maintaining high service standards.
Overview
1
1
Language
1
1
Certification
16
16
years of professional experience
Work History
Birth Registrar
Houston Methodist
Houston, TX
09.2025 - 08.2026
- Support accurate and timely birth registration, including collection, review, entry, and verification of newborn and parent information.
- Assist parents with birth certificate worksheets and related documentation while maintaining professionalism, confidentiality, and sensitivity.
- Enter and proofread birth data in state systems; obtain required signatures and maintain complete electronic records.
- Scan and organize birth documents in the newborns electronic medical record to support accurate, auditable files.
- Administer facility birth-registry workflows and follow Texas requirements for Acknowledgment of Paternity documentation.
- Release at least 96% of birth registrations within five days of birth while meeting productivity, accuracy, timeliness, and quality standards.
Deputy County Clerk
Harris County Clerk's Office
Humble, TX
03.2022 - 03.2026
- Maintained probate and real-property records and supported accurate retrieval and processing of official county documents.
- Entered court data into the Justice Courts Information System and processed county documents with close attention to accuracy.
- Assisted customers with Texas birth certificate requests and expedited document issuance.
- Processed Acknowledgment of Paternity paperwork and ensured correct filing with state systems.
- Recorded real-property documents and navigated multiple web systems and browsers to complete transactions efficiently.
Customer Support Representative
Aclara Solutions LLC
Houston, TX
01.2020 - 03.2022
- Responded to patient, provider, and insurance inquiries by phone and email regarding healthcare services, billing, eligibility, and benefits.
- Maintained accurate patient interaction records and updated information in electronic health record systems.
- Verified insurance eligibility and benefits and assisted patients with understanding bills and insurance claims.
- Scheduled, rescheduled, and canceled appointments while coordinating with healthcare staff and escalating issues appropriately.
- Handled customer concerns and technical issues with empathy, accuracy, and adherence to healthcare policies and regulations.
Customer Support Agent
Alorica
Houston, TX
07.2016 - 01.2020
- Resolved customer inquiries and technical issues through phone, chat, and email while maintaining service and quality standards.
- Processed payments, managed account information, and supported customer retention through accurate and professional communication.
- Used desktop tools and troubleshooting procedures to diagnose and resolve technical problems efficiently.
- Documented service issues and customer interactions to support quality assurance and process improvement.
Correctional Officer
Winfield Correctional Facility
Winfield, LA
03.2013 - 05.2016
- Enforced facility schedules, rules, and procedures while maintaining safety, order, and professional communication.
- Conducted security inspections and documented incidents, inmate conduct, and operational activity in detailed reports.
- Responded to emergencies and coordinated appropriate responses while maintaining composure in high-pressure situations.
- Escorted inmates to internal and external locations and maintained secure, policy-compliant operations.
Loan Manager
Cash 2 U
Natchitoches, LA
02.2011 - 03.2013
- Processed loan applications, payments, extensions, contracts, and fees in accordance with company requirements.
- Verified income and employment information to assess borrower eligibility and completed required documentation.
- Explained loan terms, payment methods, and account information clearly to customers.
- Performed collection follow-up and maintained customer relationships through professional, solution-focused communication.
Education
Bachelor's Degree - Human Resource Management
Strayer University-Georgia
09-2027
GED -
Louisiana Community And Technical College
Winfield, LA08-2015
Associate of Applied Science - Business Administration
Bossier Parish Community College
Bossier Parish, LASkills
- Administrative Operations
- Records & Document Management
- Birth Registration / Vital Records
- EHR & Patient Information
- Data Entry & Quality Control
- Customer Service & Conflict Resolution
- Microsoft Word, Excel & Outlook
- HIPAA / Confidential Information
- Appointment Scheduling
- Payment & Transaction Processing
- Title & Real Property Processing
- State Registry Systems
- 60 WPM Typing
- Cross-Department Coordination
Personal Information
Title: Administrative & Healthcare Operations Professional | Records Management | Customer Support
Certification
State of Texas Birth Registrar (BRC) — Texas Department of State Health Services, Acknowledgment of Paternity (AOP) Certified, TxEVER System Access / Training, Notary Public Commissioner — State of Texas (Jun 2025 – Jun 2029)
ADDITIONAL HIGHLIGHTS
English
Awards
Employee of the Month — September & December 2024 | National Honors Society
Languages
English
Full Professional
Timeline
Birth Registrar
Houston Methodist
09.2025 - 08.2026
Deputy County Clerk
Harris County Clerk's Office
03.2022 - 03.2026
Customer Support Representative
Aclara Solutions LLC
01.2020 - 03.2022
Customer Support Agent
Alorica
07.2016 - 01.2020
Correctional Officer
Winfield Correctional Facility
03.2013 - 05.2016
Loan Manager
Cash 2 U
02.2011 - 03.2013
Bachelor's Degree - Human Resource Management
Strayer University-Georgia
GED -
Louisiana Community And Technical College
Associate of Applied Science - Business Administration
Bossier Parish Community College