Brittany Frost
Slidell,LA
Summary
Committed and motivated professional with exceptional people skills and decision-making abilities. Demonstrating a strong work ethic, professional demeanor, and a proactive approach. Driven to make a positive impact on team success. Keen eye for detail and excellent organizational skills. Enthusiastic and eager to contribute through hard work and dedication.
Overview
24
24
years of professional experience
Work History
Regional Director of Operations
Children's International Pediatric Group
01.2014 - Current
- Oversee daily operations across 22+ sites, ensuring compliance with company standards, policies, and procedures.
- Implement best practices to improve service delivery and operational efficiency.
- Lead, mentor, and develop a high-performing operational team, fostering a culture of accountability and excellence.
- Conduct regular performance evaluations and provide ongoing feedback to staff.
- Manage the budget for the region, ensuring effective use of resources and adherence to financial targets.
- Monitor financial performance and implement corrective actions as necessary.
- Ensure a high level of patient satisfaction by implementing processes and standards that enhance patient/family experience.
- Address patient concerns and resolve issues promptly and effectively.
- Prepare and present operational reports to senior management, highlighting key performance metrics and areas for improvement.
- Utilize data analysis to drive decisions and enhance operational performance.
- Develop Billing initiatives and work with Billing team to implement policies and procedures.
- Develop and implement operational strategies that align with the organization’s overall goals and objectives.
- Analyze market trends and competitor activities to identify growth opportunities within the region.
- Clinical Workflow redevelopment in several clinics.
- Assist CMO with Quality improvement initiatives.
- Compiled reports to summarize project status.
- Work in EHR to run reports and help train clinic employees.
- Implemented approved strategies within clinics.
- Create and handle Discipline process.
- Serve as a link between Management and employees by handling questions and helping resolve work-related problems.
- Payroll and employment taxes in QuickBooks and Paylocity.
- Conduct training.
- Conduct virtual trainings.
Office/Human Resource Manager
Bonnie C’s Restaurants
08.2011 - 12.2013
- Create Spreadsheets to improve inventory management and accuracy
- Hire employees
- Performance Management
- Serve as a link between Management and employees by handling questions and helping resolve work-related problems
- Maintain personnel files
- Developed a marketing calendar
- Handled all marketing activities
- Managed Drug and Alcohol testing policy
- Create and Develop policies and procedures
- Training staff, Manage staff, preparing work schedules and assigning specific duties
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing and spreadsheets
- Payroll in QuickBooks and all other QuickBooks duties.
General Manager
Smoothie King
02.2001 - 09.2011
- Maintained detailed administrative and procedural processes to improve accuracy.
- Oversee daily store operations to ensure efficiency and quality service.
- Maintain adherence to company policies, procedures, and standards, particularly regarding food safety and cleanliness.
- Recruit, train, and develop team members to deliver exceptional customer service and operational excellence.
- Conduct performance evaluations and implement coaching and development plans for staff.
- Foster a welcoming and friendly atmosphere for customers, resolving any issues that arise in a timely manner.
- Monitor customer feedback and implement changes to improve satisfaction and experience.
- Manage store budget, including labor costs, inventory control, and sales forecasting.
- Analyze financial reports to drive profitability and meet financial targets.
- Develop and implement local marketing strategies to increase brand awareness and drive sales.
- Monitor sales performance and implement initiatives to boost sales during slow periods.
- Oversee inventory levels, ensuring that stock is managed, ordered, and controlled efficiently.
- Collaborate with suppliers to maintain quality products and negotiate pricing when applicable.
- Ensure compliance with health, safety, and licensing regulations.
- Conduct regular audits and inspections of the store to uphold cleanliness and safety standards.
- Prepare and present reports on sales performance, operations, and staffing to upper management or franchise owners.
Education
Bachelor of Science - Business Administration, Human Resources
University of New Orleans
New Orleans, LAMaster of Business Administration -
University of Phoenix
Tempe, AZMaster of Jurisprudence - Health/Business Law
University of Loyola
Chicago, ILSkills
- Pediatric Operations
- RHC knowledgeable
- Process improvement
- Problem solving
- Customer Service Orientated
- Communication
- Budgeting and cost management
Timeline
Regional Director of Operations
Children's International Pediatric Group
01.2014 - Current
Office/Human Resource Manager
Bonnie C’s Restaurants
08.2011 - 12.2013
General Manager
Smoothie King
02.2001 - 09.2011
Bachelor of Science - Business Administration, Human Resources
University of New Orleans
Master of Business Administration -
University of Phoenix
Master of Jurisprudence - Health/Business Law
University of Loyola
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