Brittany Gaines
Austin
Summary
Dependable and team-oriented with a proven track record of delivering fast and high-quality customer service in various restaurant settings. Excels in personnel development and fostering team collaboration. Second nature at resolving issues with customers, waitstaff, and management.
Overview
14
14
years of professional experience
Work History
Security Officer
M&R Security
09.2024 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Writes detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Team Member
Wendy's
04.2013 - 12.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays ect.
- Served food and beverages promptly with focused attention to customer needs.
Assistant Manager
SUBWAY®Restaurants
02.2011 - 09.2013
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Science - Psychology
Western Governors University
Salt Lake City, UT05-2027
High School Diploma -
New Eastern Learning Academy
05-2011
Skills
- Exceptional customer service
- Customer feedback management
- Food safety
- Point-of-sale system
- Food spoilage prevention
Timeline
Security Officer
M&R Security
09.2024 - Current
Team Member
Wendy's
04.2013 - 12.2015
Assistant Manager
SUBWAY®Restaurants
02.2011 - 09.2013
High School Diploma -
New Eastern Learning Academy
Bachelor of Science - Psychology
Western Governors University
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