Brittany Galicia
Arrey
Summary
Dynamic and organized professional with a proven track record at Riverbend Hot Springs, excelling in customer service and teamwork. Bilingual and adept at fostering positive relationships, I effectively resolved inquiries and maintained a clean environment, enhancing guest satisfaction. A fast learner committed to delivering exceptional results in high-pressure situations.
Overview
3
3
years of professional experience
Work History
Housekeeper
Riverbend Hot Springs
02.2025 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Seasonal Worker
New Mexico State Parks
04.2024 - 09.2024
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
Restaurant Hostess
Rio Grande Club and Resort
08.2023 - 10.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Electronics Sales Associate
Walmart
08.2022 - 05.2023
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
No Degree - Nursing
Western New Mexico University
Silver City, NM06-2028
High School Diploma -
Hot Springs High School
Truth Or Consequences, NM05-2024
Skills
- Teamwork
- Can communicate well with others
- Bilingual (spanish)
- Team player
- Very organized and clean
- Easy to work with and a fast learner
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Housekeeper
Riverbend Hot Springs
02.2025 - Current
Seasonal Worker
New Mexico State Parks
04.2024 - 09.2024
Restaurant Hostess
Rio Grande Club and Resort
08.2023 - 10.2023
Electronics Sales Associate
Walmart
08.2022 - 05.2023
No Degree - Nursing
Western New Mexico University
High School Diploma -
Hot Springs High School
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