Brittany Gambrell

• Processes and organizes claim file information on large volume claims for one or more lines.
• Assists Claims staff on moderately complex claims including claims with coverage questions or recovery potential.
• Identifies opportunities to streamline claims procedures, enhance efficiency, and reduce costs.
• Investigates and maintains claims:

o Secures and analyzes necessary information (i.e., reports, policies, records, or other documents) to assist in the investigation of claims.

• Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.

• Deepen customer relationships through knowledgeable support for day-to-day banking needs.
• Maintain strict compliance with banking standards, regulations, and laws.
• Keep accurate drawer counts with correct handling of cash transactions.
• Prevent fraud by spotting suspicious behavior and identifying problematic transactions.
• Retain and acquire customers by delivering exceptional service with friendly approach.
• Receive payments for bills, loans and mortgages.
• Carry out specialized tasks like foreign currency exchange and issuing of cashier checks and money orders.
• Certified for ATM management.
• Fulfill change orders for large and small commercial accounts in the area.

• Introduce and educate people on how to live healthier lives using essential oils.
• Achieved sales resulting in Senior Star achievement within 3 months.
• Work with team members and collaborate for successful growth.
• Attend meetings and classes to further my education within the Young Living community.

• Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
• Communicated with personnel to route messages, coordinate internal appointments, or direct personnel to various departments.
• Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
• Delivered exceptional customer service by offering requested information and independently resolving issues.
• Operated multi-line telephone to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.

• Perform duties for most departments of the store.
• One of a select few responsible for the jewelry department and cash flow.
• Selected by management to be inventory captain for the Lakeland store and was also assigned to 2 stores in Orlando.
• Selected to become an Alpha team leader and to serve as coordinator on duty as needed.

• Performed duties such as customer service, retail sales, stock, inventory, and floorset.

• In-bound call center, sales and reservations of luxury properties.
• Customer service, data entry, and payment processing.
• Superior communication between properties and guests.