BRITTANY GARCIA
Lewisville
Summary
My strengths come from my ability to work effectively both as a team member and independently. My self motivated and driven demeanor enables me to consistently set and achieve ambitious goals, while maintaining a high level of focus and determination in all my
endeavors. With my attention to detail, positive attitude and reliable track record I'm an ideal critical team member for an ever- changing industry. I have excellent administrative and customer services skills as well as a professional demeanor and have a knack for organization. My goal has always been to help make a positive difference for both my customers,
community and team members.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
Pediatric Dentistry of Flower Mound
01.2026 - Current
- Conducted insurance verifications to ensure patient coverage and eligibility for dental services.
- Processed pre-authorization requests, maintaining accuracy in patient records and billing information.
- Collaborated with dental staff to resolve discrepancies in insurance claims and patient accounts.
- Utilized electronic health record systems to track verification statuses and update patient information efficiently.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Interpreted and analyzed explanation of benefits EOB's to verify payment, accuracy, adjustments, denial, deductibles, coinsurance, and patient responsibilities
Personal Health and Fitness Coach
Self Employed
05.2020 - Current
- Designed and implemented individualized nutritional programs to help clients achieve their dietary goals.
- Utilized knowledge of anatomy and exercise science to create safe, effective and personalized workout routines while focusing on clients strengths and weaknesses.
- Tracked client progress and made adjustments as needed.
- Provided knowledgeable physical and mental guidance and support for each client individually.
Business and Sales Marketing Account Management
5 Pillar Solutions
08.2024 - 12.2025
- Drove c.onsistent revenue growth through strategic sales outreach, consultative selling, and long-term client relationship development
- Designed and executed data-driven marketing strategies that increased lead generation, customer retention, and overall brand visibility
- Analyzed market trends and customer insights to tailor solutions, close high-value deals, and maximize revenue opportunities
- Collaborated cross-functionally to exceed sales targets and improve overall business performance
- Represented the brand with professionalism through client presentations, promotional initiatives, and direct engagement
- Conducted first- and second-round interviews, evaluating candidates for cultural t and performance potential
- Managed and analyzed profit and loss (P&L) statements to support budgeting, forecasting, and nancial decision-making
- Administered payroll operations, ensuring accuracy, compliance, and timely processing·
- Led recruiting and onboarding efforts, supporting workforce growth and operational efficiency
- prospects, and manage client accounts
- Documented all client interactions and sales activities within CRM systems to ensure accurate reporting and pipeline management
- Built and maintained strong customer relationships while consistently meeting or exceeding performance metrics
- Assisted with audits, documentation reviews, and policy implementation·
- Handled sensitive employee information with professionalism and discretion·
- Supported investigations and documented workplace issues when required
Direct Patient Coordinator
Comestic and Family Dentistry
05.2022 - 08.2023
- Serve as the primary point of contact for all incoming and outgoing patient communications, ensuring a smooth and positive patient experience from initial appointment to follow-up care.
- Coordinate scheduling for routine and emergency dental procedures, optimizing provider time while accommodating patient needs.
- Verify dental insurance eligibility and coverage, obtain pre-authorizations, and clearly communicate benefits and financial responsibilities to patients.
- Manage patient intake, maintain accurate electronic health records, and uphold strict HIPAA compliance.
- Facilitate communication between patients and staff to support treatment planning, appointment preparation, and patient education.
- Handle billing inquiries, process payments, and assist with insurance claims to ensure timely reimbursement.
- Provide compassionate, knowledgeable service to promote patient satisfaction, retention, and loyalty.
Document Control Administrator
FedEx
09.2020 - 10.2022
- Coordinated with dispatch to ensure timely drop-offs and pickups of shipments while advising truck transport of shipments to designated locations according to schedule.
- Provided timely and accurate information to senior executives through detailed written communications and verbal updates.
- Managed and maintained a excel spreadsheet of hourly detailed recaps for reporting purposes.
- Collaborated with management team to meet project deadlines.
Fabricating Manufacturing Engineer
Texas Instruments
01.2019 - 04.2021
- Contributes to the oversight with manufacturing of tools and processes for all modules to help ensure quality and production goals are met.
- Collaborated with cross-functional teams to troubleshoot and resolve production issues effectively communicating root cause and potential impacts while finding and analyzing data.
- Collaborated with senior leadership to establish long-term business goals and objectives related to production and operations through regular communication and updates on issue resolution.
- Developed and implemented technical solutions to streamline processes and improve overall efficiency.
Welder Assistant
Exxon/Worley Construction
12.2019 - 08.2020
- Designed and executed the development and implementation of a piping system.
- Assembled and installed a variety of pipe fittings with effective and appropriate tools and equipment to each personalized job.
- Enforced adherence to OSHA safety guidelines, ensuring compliance and safety of all employees on the worksite.
Daycare Director/Swim Instructor
Kinder Care/Lifetime Fitness
08.2018 - 12.2019
- Created and implemented weekly lesson plans for the appropriate educational age of students.
- Coordinated all daily registration operations while creating a strategic plan of correction and instruction for both children and adults.
- Ensured employee time management and payroll and time cards for all employees.
- Coordinated and organized events for all ages.
Health Care Insurance Specialist
Seton Northwest Hospital
06.2016 - 12.2018
- Performed daily operational duties and tasks, ensuring efficient and effective performance of the department
- Responsible for department schedules, weekly time/attendance reports and monitor PTO to ensure stang coverage
- Monitored individuals premiums and deductibles to ensure all are met·
- Tracked and reported department statistics while conducting quality checks to ensure metrics met compliance
- Synthesized data into comprehensive quarterly reports for upper management to ensure teams are meeting goals and planning for expectations for the next quarter·
- Managed high-volume inbound and outbound calls for a Health Care Insurance environment, assisting members with coverage inquiries, eligibility verification, enrollments, benefits explanations, and issue resolutions while maintaining HIPAA compliance and accurate documentation within CRM and policy management systems.
- Reviewed and verified medical records and documentation for completeness and coding accuracy prior to billing
- Coordinated onboarding processes, including background checks, I-9 verification, and new hire orientation
- Tracked PTO, attendance, and scheduling to ensure accurate workforce coverage·
- Assisted management with performance documentation and employee relations matters·
- Prepared reports and maintained HR databases and spreadsheets for leadership review·
Education
GED -
Texas Connections Academy Charter
TX01.2022
High School Diploma -
Clear Falls High School
League City, TX06.2015
GED -
Texas Connections Academy .
Online 06.2016
Skills
- Strong Communication
- Empathetic
- Reliable
- Inquisitive Nature
- Time Management l
- MS Office
- Excel
- Self Motivated/Driven
- Data entry proficiency
- Coordination and scheduling
- Insurance billing
Timeline
Insurance Verification Specialist
Pediatric Dentistry of Flower Mound
01.2026 - Current
Business and Sales Marketing Account Management
5 Pillar Solutions
08.2024 - 12.2025
Direct Patient Coordinator
Comestic and Family Dentistry
05.2022 - 08.2023
Document Control Administrator
FedEx
09.2020 - 10.2022
Personal Health and Fitness Coach
Self Employed
05.2020 - Current
Welder Assistant
Exxon/Worley Construction
12.2019 - 08.2020
Fabricating Manufacturing Engineer
Texas Instruments
01.2019 - 04.2021
Daycare Director/Swim Instructor
Kinder Care/Lifetime Fitness
08.2018 - 12.2019
Health Care Insurance Specialist
Seton Northwest Hospital
06.2016 - 12.2018
GED -
Texas Connections Academy Charter
High School Diploma -
Clear Falls High School
GED -
Texas Connections Academy .