Brittany Gardner

• Interact with customers diligently, courteously, and professionally

• Develop relationships with our customers, internal departments, and store associates

• Meet sales goals by training, motivating, mentoring, and providing feedback to store associates

• Must possess strong leadership skills along with the ability to work within a team

• Supervise and oversee every operation and transaction, assuring professionalism and accuracy are delivered by self and each associate

• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain store productivity.

• Ensure that customers’ records are accurately updated and maintained

• Responsible for personnel matters such as interviewing potential candidates, conducting appraisals and performance reviews, as well as providing or organizing training and development

• Maintain the stability and reputation of the Kimbrell’s culture

• Traveling to different stores to assist as required

• Supervise up to 120 associates in the Customer Service Department cashiers, baggers, customer service clerks and accounting office. Responsible for overall direction, coordination, and evaluation of the department. Responsibilities in accordance with Harris Teeter's policies and standards. Responsible for also includes performing floor monitor duties, scheduling, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Also prepare for Customer Service Store Visits, Audits and Loss Prevention Front End Audits. Provide immediate coaching feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

• Providing customer support, planning a product mix, stocking inventory, and educating customers about various dietary supplements.