Brittany Gonzales
Fort Worth,TX
Summary
Medical receptionist with proficient communication, remarkable patient care, and devoted professionalism, seeking a highly energized and challenging opportunity in an established facility where current skills can be utilized and knowledge can be advanced.
Overview
9
9
years of professional experience
Work History
Medical Receptionist II
Cook Children's Ear, Nose, and Throat Center
06.2023 - Current
- Checking in/out patients, collecting payments when needed for over 100 patients.
- Verifying insurance through websites and calling insurance companies for our clinic and outlining clinics, making sure insurance authorizations were on file.
- On Base (receiving and inputting referrals into Epic for others to call on to schedule appointments)
- Working on the workqueue, calling on new patient referral and calling to schedule.
- Provided excellent phone skills, when answering phones or calling out.
- Epic experence
Lead Receptionist
THC Otolaryngology and Facial Plastic Surgery Associates
05.2021 - 05.2023
- Checking in/out patients, verifying insurance through websites and calling insurance companies
- Collecting payments (copays, deductibles, co-insurance and balances), setting patients on payments on payment plans
- Doing referrals for new patients, scheduling for 7 providers, excellent phone skills, and patient care
- Training new employees
- Nextgen experience.
Check In/Check Out
Trinity Foot and Ankle Specialist
10.2019 - 01.2021
- Checking in/out patients, taking payments, collecting balances, scheduling new and follow up appointments, confirming appointments, HCFA, answering phones, checking voicemails, referrals, checking/sorting faxes, insurance verification, data entry, and preparing charts for the next clinic day.
Medical Assistant
Dr. Steven Pedro
08.2015 - 07.2018
- Preforms front desk responsibilities, answering phones, scheduling/confirming appointments, verifying insurance, and collecting patient's co-pays.
Medical Assistant (EXTERN)
UNT Health Center for Sleep Medicine
05.2015 - 07.2015
- Preforms front desk responsibilities, answering phones, scheduling/confirming appointments, verifying insurance, and collecting patient's co-pays.
Medical Assistant (EXTERN)
Pulmonary Clinic
05.2015 - 07.2015
- Front and back office responsibilities, vitals, injections, room patients, assist physician with exams, charting and documentation for patients, and completes data entry with NetGear.
Education
High School Diploma -
South Hills High School
Fort Worth06.2013
Medical Assistant Program -
The College of Health Care Professions
Fort Worth, TX06.2015
Skills
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
HIPAA Compliance
Epic Systems
Insurance Verification
Payment Collection
Reminder calls
Problem-Solving
Customer Service
Data Entry
Adaptable and Flexible
Insurance Authorizations
Timeline
Medical Receptionist II
Cook Children's Ear, Nose, and Throat Center
06.2023 - Current
Lead Receptionist
THC Otolaryngology and Facial Plastic Surgery Associates
05.2021 - 05.2023
Check In/Check Out
Trinity Foot and Ankle Specialist
10.2019 - 01.2021
Medical Assistant
Dr. Steven Pedro
08.2015 - 07.2018
Medical Assistant (EXTERN)
UNT Health Center for Sleep Medicine
05.2015 - 07.2015
Medical Assistant (EXTERN)
Pulmonary Clinic
05.2015 - 07.2015
High School Diploma -
South Hills High School
Medical Assistant Program -
The College of Health Care Professions
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