Brittany Gonzalez
Norwalk,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Data Entry/Operator/Bid Administrative Assistant
Lakeshore Learning Materials
05.2022 - Current
- Ensure orders are entered with accuracy, applying discounts as necessary.
- Switchboard operation of incoming company calls, directing to the appropriate department and staff.
- Source bids via third-party bid sourcing platforms and websites, as well as directly from school district websites.
- Communicate bid timelines and requirements to the appropriate sales team based on region.
- Prep bids with tight turnaround timelines to ensure timely submittal of responses.
- Create and track FedEx packages.
Patient Admitting/Accounts Representative
College Hospital
04.2017 - 04.2022
- Communicate directly with patients to verify demographics.
- Direct EMT and Police/Sheriff to the appropriate hospital units.
- Release claims to insurance companies in a timely manner.
- Ensure prior authorizations were obtained.
- Submission of medical records when requested, appeal denials and underpayments.
- Follow up on claim statuses, appeals, and payments.
- Comply with HIPAA regulations.
Beauty Advisor
Sephora Inside JCPenney
10.2018 - 07.2019
- Delivered personalized beauty consultations to enhance customer experience and satisfaction.
- Educated clients on product benefits and application techniques for optimal results.
- Maintained up-to-date knowledge of skincare and makeup trends to provide expert recommendations.
- Assisted in inventory management by organizing stock and ensuring product availability.
Beauty Advisor
Frankie Rose Cosmetics
04.2018 - 08.2018
- Traveled to multiple store locations in Southern California to support sales operations.
- Educated store associates on new upcoming products.
- Maintained a record of location's product sales and inventory each visit.
- Ensure all displays are up to company standards, reporting any damage.
Shift Lead
Afters Ice Cream
05.2016 - 05.2017
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained new staff on operational procedures and customer service excellence.
- Record inventory on a nightly basis to ensure location is well-stocked.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Completed cash and credit card transactions accurately using POS software.
- Delegate opening and closing duties to team members.
Shift Lead
The Vanity Box Cosmetics
12.2015 - 05.2016
- Provided personalized beauty consultations with each and every client, while building a relationship.
- Handled returns or exchanges courteously while adhering to company policies.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Cosmetics Associate
Macys Department Store
05.2015 - 12.2015
- Guided customers in selecting cosmetics while offering personalized product recommendations.
- Collaborated with team members to achieve monthly sales goals.
- Maintained store organization, visual display and store sets.
- Handled cash register operations accurately while processing transactions quickly for an efficient checkout experience.
Education
High School Diploma -
Norwalk High School
Norwalk, CA06-2014
No Degree - Esthetics
Beyond 21st Century Beauty Academy
Santa Fe Springs, CA03-2027
Skills
- Client relationship management
- Mail and cash handling
- Problem-solving
- Multitasking Abilities
- Quick learner
- Guest engagement
Timeline
Data Entry/Operator/Bid Administrative Assistant
Lakeshore Learning Materials
05.2022 - Current
Beauty Advisor
Sephora Inside JCPenney
10.2018 - 07.2019
Beauty Advisor
Frankie Rose Cosmetics
04.2018 - 08.2018
Patient Admitting/Accounts Representative
College Hospital
04.2017 - 04.2022
Shift Lead
Afters Ice Cream
05.2016 - 05.2017
Shift Lead
The Vanity Box Cosmetics
12.2015 - 05.2016
Cosmetics Associate
Macys Department Store
05.2015 - 12.2015
High School Diploma -
Norwalk High School
No Degree - Esthetics
Beyond 21st Century Beauty Academy