Brittany Goodman
Waterford,MI
Summary
Dynamic Patient Access Coordinator with extensive experience at Trinity Health - St. Joseph Mercy Hospital. Expert in regulatory compliance and customer service, adept at resolving complex scheduling conflicts. Proficient in EMR/EPIC systems, ensuring seamless patient registration and admissions while fostering strong relationships with clinical teams to enhance care delivery.
Overview
6
6
years of professional experience
Work History
Patient Access Coordinator Oncology/Hematology
Trinity Health - St. Joseph Mercy Hospital
Pontiac, MI
05.2024 - Current
- Research individual plans (chemotherapy, immunotherapy, etc.), ensuring patients are scheduled according to established protocol.
- Coordinate scheduling based on clinical teams' availability, adequate pharmaceutical drug supply, and blood products, and chair space.
- Read and interpret physician office notes to ensure ongoing coordination of extended treatment plans requiring multiple visits.
- Organizes tasks, solves problems, and devises acceptable solutions in a fast-paced work environment.
- Prioritizes stat/urgent requests to ensure escalation occurs in a timely manner during critical patient situations.
- Recognizes and problem-solves conflicts associated with time requests, resources, equipment, or staff for each department.
- Attends meetings and participates in continuous quality improvement.
- Responds to in-basket communications, secure chats, team messages, emails, and physician orders in a timely manner.
- Coordinated with clinical staff to ensure timely completion of registration process.
- Uses proper medical terminology to translate clinical information to schedule patients appropriately for treatment, and triages incoming calls.
Patient Care Technician
Trinity Health - St. Joseph Mercy Hospital
Pontiac, MI
06.2023 - 05.2024
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Provided direct patient care and assistance to healthcare team members.
- Ensured that all medical equipment was properly maintained and sterilized.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Participated in quality improvement activities within the department.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Patient Access Representative Surgery
Trinity Health - St. Joseph Mercy Hospital
Pontiac, MI
11.2022 - 06.2023
- Independently schedules procedures for surgery and endoscopy, utilizing department grids, resources, and guidelines.
- Obtains procedure codes from physician offices to ensure the correct patient type is selected for inpatient-only procedures.
- Is able to recognize and problem-solve conflicts associated with time requests, resources, equipment, and staff for each department.
- Collaborated with designated department clinical personnel to facilitate add-on/emergent procedures.
- Reviews all department reports to identify scheduling issues and resolve them appropriately.
- Attended meetings, participates in continuous quality improvement, and performs other duties as assigned.
Medical Biller and Coder
Befitting You Medical Supply
Waterford, MI
04.2022 - 11.2022
- Responded promptly to requests from insurance companies regarding clarification on claim submissions.
- Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
- Assisted with the development of departmental policies related to charge capture processes and coding practices.
- Interpreted physician orders, notes, lab results, radiology reports. for appropriate code assignment.
- Prepared financial statements that summarize account activity over a period of time.
- Ensured timely filing of all claims within established guidelines.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
- Submitted claims to insurance companies electronically or by mail.
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
Insurance Verification Specialist
Befitting You Medical Supply
Waterford , MI
05.2019 - 04.2022
- Evaluated policies and procedures related to Insurance Verification activities.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Monitored changes in government regulations affecting healthcare reimbursement systems.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Participated in training sessions on new software programs used for verification purposes.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Education
Bachelor of Science - Health Administration
Baker College
Flint, MI05-2025
Skills
- Regulatory compliance
- Customer service
- Health information Access management
- Registration and admissions
- EMR/ EPIC Systems
- Proficient in Microsoft Suites
Internship: Accreditation and Regulatory January 2025 -May 2025
- Collaborated with cross-functional partners to refine workflows, develop efficient tracking systems and implement solutions that enhance overall accreditation processes
- Assisted with the preparation of health plan accreditation documents
Timeline
Patient Access Coordinator Oncology/Hematology
Trinity Health - St. Joseph Mercy Hospital
05.2024 - Current
Patient Care Technician
Trinity Health - St. Joseph Mercy Hospital
06.2023 - 05.2024
Patient Access Representative Surgery
Trinity Health - St. Joseph Mercy Hospital
11.2022 - 06.2023
Medical Biller and Coder
Befitting You Medical Supply
04.2022 - 11.2022
Insurance Verification Specialist
Befitting You Medical Supply
05.2019 - 04.2022
Bachelor of Science - Health Administration
Baker College
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