Brittany Gore
Sacramento,California
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Case Manager
Trinity Care Center
Sacramento, CA
10.2022 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Compiled reports on cases and submitted them to supervisors as required.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Community Resource Specialist
Trinity Care Center
Sacramento, CA
08.2018 - Current
- Coached clients on self-advocacy techniques when engaging with service providers or government officials.
- Assisted clients with completing applications for benefits or services they are eligible for.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Monitored client progress towards meeting goals established during intake assessment.
Customer Service Representative
West Corporation
Reno, NV
01.2017 - 08.2018
- Answered inbound calls, chats and emails to facilitate customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
GED -
Western Nevada College
Carson City, NV10-2011
Skills
- Records Management
- Data Entry and Analysis
- Case Management
- Client Advocacy
- Conflict Resolution
Timeline
Case Manager
Trinity Care Center
10.2022 - Current
Community Resource Specialist
Trinity Care Center
08.2018 - Current
Customer Service Representative
West Corporation
01.2017 - 08.2018
GED -
Western Nevada College
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