Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Gore

Sacramento,California

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Case Manager

Trinity Care Center
Sacramento, CA
10.2022 - Current
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.

Community Resource Specialist

Trinity Care Center
Sacramento, CA
08.2018 - Current
  • Coached clients on self-advocacy techniques when engaging with service providers or government officials.
  • Assisted clients with completing applications for benefits or services they are eligible for.
  • Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
  • Monitored client progress towards meeting goals established during intake assessment.

Customer Service Representative

West Corporation
Reno, NV
01.2017 - 08.2018
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

GED -

Western Nevada College
Carson City, NV
10-2011

Skills

  • Records Management
  • Data Entry and Analysis
  • Case Management
  • Client Advocacy
  • Conflict Resolution

Timeline

Case Manager

Trinity Care Center
10.2022 - Current

Community Resource Specialist

Trinity Care Center
08.2018 - Current

Customer Service Representative

West Corporation
01.2017 - 08.2018

GED -

Western Nevada College

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Brittany Gore