Brittany Green
Surprise,AZ
Summary
Driven Medical Billing Specialist with proven expertise in insurance claims and patient billing, honed at Proactive Physical & Aquatic Rehabilitation. Excelled in HIPAA compliance and fostering patient relations, achieving significant improvements in claims resolution efficiency. Skilled in CPT knowledge and adept at managing high-stress customer interactions, enhancing customer loyalty at Marriott.
Overview
22
22
years of professional experience
Work History
Medical Billing Specialist
Proactive Physical & Aquatic Rehabilitation
Scottsdale, AZ
01.2023 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Collected payments and applied to patient accounts.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
Customer Service Representative
Marriott
Salt Lake City, UT
05.2002 - 08.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Medical Coding And Billing Professional
MedCerts
Online07.2024
High School Diploma -
Valley High School
South Jordan, UT05.2001
Skills
- HIPAA Compliance
- Payment posting
- Claim submission
- Insurance Verification
- Patient Billing
- CPT Knowledge
- Medicare and Medicaid process
- Data Entry
Timeline
Medical Billing Specialist
Proactive Physical & Aquatic Rehabilitation
01.2023 - Current
Customer Service Representative
Marriott
05.2002 - 08.2004
Medical Coding And Billing Professional
MedCerts
High School Diploma -
Valley High School