Brittany Green
Superior,WI
Summary
Proven to enhance client wellness at Trends Salon And Spa, specalizing in deep tissue massage and customer service excellence to significantly improve client satisfaction. My adeptness in client records maintenance and collaborative efforts led to streamlined operations, showcasing a blend of technical proficiency and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
License Massage Therapist
Trends Salon And Spa
2021.04 - Current
- Effectively manage time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improve overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provide safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivate a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Skillfully address diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session's duration.
- Consistently maintain high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Perform thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
- Book appointments, answer phones, greet clients, and handle payments.
- Maintain accurate and up-to-date client records.
Spa Technician
Grand View Lodge Spa & Golf Resort
2017.01 - 2019.08
- Played an integral role in achieving revenue goals through upselling products and promoting additional services during consultations.
- Expertly performed various spa treatments including facials, massages, body wraps, scrubs, and aromatherapy sessions.
- Improved client satisfaction by providing customized spa treatments tailored to individual needs.
- Enhanced customer experience with thorough consultations and expert product recommendations.
- Collaborated with spa management to develop new services and seasonal promotions.
- Sterilized equipment for patient treatments.
Safety Supervisor
UPS
2017.01 - 2019.01
- Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
- Participated in safety meetings by answering questions from staff members.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Monitored safety practices of new and existing employees.
- Developed targeted safety campaigns aimed at reducing specific types of incidents within the organization.
- Completed workplace safety and hazard inspections.
- Led employee training on safe usage of equipment.
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
Lead Server
Logans Roadhouse Grill
2012.07 - 2016.12
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Welding Certification -
Lake Superior College
Duluth, MN06.2021
Associate of Science - Massage Therapy
Cortiva Institute - Florida
Pinellas Park, FL07.2012
Skills
- Professional ethics
- Postural Assessment
- Customer Service
- Client Records Maintenance
- Customer Invoicing
- Customer Consultation
- Team Collaboration
- Inbound Phone Call Management
- Payment Processing
- Workflow Management
- Active Listening
- Problem-solving abilities
- Data Entry
- Problem Resolution
- Customer Relations
- Appointment Scheduling
- Warehouse Safety
- Attention to Detail
Timeline
License Massage Therapist
Trends Salon And Spa
2021.04 - Current
Spa Technician
Grand View Lodge Spa & Golf Resort
2017.01 - 2019.08
Safety Supervisor
UPS
2017.01 - 2019.01
Lead Server
Logans Roadhouse Grill
2012.07 - 2016.12
Welding Certification -
Lake Superior College
Associate of Science - Massage Therapy
Cortiva Institute - Florida
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