Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

BRITTANY GREEN

Albany

Summary

Detail-oriented Data Quality Coordinator with 7+ years of experience in academic operations, reporting, and system support. Skilled in data accuracy, training, and cross-functional collaboration. Known for improving processes, supporting system upgrades, and delivering high-quality service to students and internal stakeholders.

Overview

15
15
years of professional experience

Work History

Data Quality Coordinator

Excelsior University
Albany, NY
06.2022 - Current
  • Create and analyze reports using QlikView for leadership
  • Maintain an internal resource database using WordPress
  • Complete data quality checks on graduating students to ensure accuracy of coursework evaluations
  • Maintain fluency with current academic policies and procedures
  • Troubleshoot and perform end-user testing when/if there is a system upgrade
  • Conduct research, data entry, and proofreading for accuracy to support the academic evaluation process
  • Works closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Provided support in developing and maintaining process-specific work instructions, resulting in consistent product quality.

Evalaution Support Specialist

Excelsior University
Albany, NY
08.2017 - 06.2022
  • Entered and maintained accurate data in internal databases, ensuring integrity and consistency.
  • Trained new staff on data entry procedures, enhancing team productivity and accuracy.
  • Collaborated with cross-functional teams to resolve data-related inquiries and improve information flow.
  • Organized, sorted, and checked input data against original documents.

Customer Service Specialist/Back Office Lead Backup

Best Buy
Valley Stream, NY
08.2015 - 04.2017
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions
  • Assisted in training and motivating new employees
  • Assisted customers in making payments on accounts, and setting up payment plans when eligible

Administrative Clerk

Dallas Colleges
Dallas, TX
03.2011 - 09.2014
  • Processed admission applications for enrollment
  • Assisted degree audit specialist
  • Completed administrative tasks, including filing, answering phones, face-to-face interaction with students, and scanning documents
  • Delivered exceptional customer service through direct communication with students and team members
  • Answered phone calls by the first ring and asked appropriate questions to determine which department or staff member could be of service

Education

Associate of Science - General Studies

Dallas Colleges
Dallas, TX
08-2014

Skills

    Technical

  • QlikView
  • WordPress
  • MS Office Suite
  • Data Entry
  • CRM/Student Information Systems

    • Professional

  • Training & Development
  • Customer Satisfaction
  • Administrative Support
  • Quality Assurance
  • Report Writing & Analysis
  • Adaptability & Flexibility

Accomplishments

  • Create and analyze reports using QlikView for leadership
  • Supervised team of 15 staff members
  • Trained new hires
  • Developed manuals
  • Supported system upgrades
  • Ensured data accuracy

Timeline

Data Quality Coordinator

Excelsior University
06.2022 - Current

Evalaution Support Specialist

Excelsior University
08.2017 - 06.2022

Customer Service Specialist/Back Office Lead Backup

Best Buy
08.2015 - 04.2017

Administrative Clerk

Dallas Colleges
03.2011 - 09.2014

Associate of Science - General Studies

Dallas Colleges

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Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform

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