Brittany Griswold
Sacramento,CA
Summary
Professional with experience in leadership, Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
5
5
years of professional experience
Work History
Shift Leader
Jamba Juice
Sacramento, CA
10.2024 - Current
- Supervised team members to ensure efficient operation during peak hours.
- Trained new staff on menu items and customer service protocols.
- Monitored inventory levels to maintain product availability and minimize waste.
- Implemented quality control measures to enhance product consistency and taste.
- Assisted in scheduling shifts to optimize labor costs and coverage.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted daily cash handling procedures to ensure accuracy and accountability.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Event Security Guard
KSS
Sacramento, CA
01.2021 - Current
- Monitored event entrances to ensure compliance with safety protocols and guest regulations.
- Conducted regular patrols of event areas to identify and address potential security risks.
- Assisted in crowd control measures to maintain a safe and enjoyable environment for attendees.
- Collaborated with event staff to facilitate prompt responses to incidents and emergencies.
- Provided detailed reports on security incidents and suspicious activities to management teams.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
High School Diploma -
Horizon Charter School
Lincoln, CASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Training assistance
- Creative problem solving
- Customer service management
- Team supervision
- POS system operation
- Assigning work
- Sales and upselling
- Issue resolution
- Client service
- Professional appearance
- Multitasking
- Time management
- Teamwork
- Reliability
- Cash handling and reconciliation
Timeline
Shift Leader
Jamba Juice
10.2024 - Current
Event Security Guard
KSS
01.2021 - Current
High School Diploma -
Horizon Charter School