Brittany Haley
Florence ,MS
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Caregiving professional with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life.
Overview
8
8
years of professional experience
Work History
Patient Care Manager
AccentCare Home Health
Madison, MS
04.2022 - Current
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for professional growth.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Maintained detailed records in compliance with agency standards and regulations.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
Clinical Supervisor
AccentCare Home Health
Madison, MS
07.2019 - 04.2022
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Utilized various outcome measures in order to evaluate the effectiveness of interventions and adjust treatment plans as necessary.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
RN Case Manager
AccentCare Home Health
Madison, MS
01.2018 - 07.2019
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Cardiac Stepdown Registered Nurse
Mississippi Baptist Medical Center
Jackson, MS
07.2016 - 01.2018
- Handled a high volume of complex patients by prioritizing tasks and effectively delegating responsibilities to other team members, resulting in efficient patient care.
- Reduced complications post-surgery through diligent assessment, intervention, and timely communication with the interdisciplinary team.
- Served as an effective liaison between physicians, other healthcare providers, patients, and family members while coordinating optimal care planning efforts for each patient's unique situation.
- Liaised with patients following cardiothoracic surgical procedures, providing support and education on post-surgical care.
- Collaborated closely with interdisciplinary healthcare teams during daily rounds for discussing patient cases and treatment plans that ensured continuity of care throughout hospital stays.
- Skillfully managed acute symptoms presented by patients experiencing chest pain or dysrhythmias, resulting in prompt medical intervention when necessary.
- Managed the administration of medication effectively, ensuring accurate dosages and preventing adverse reactions.
- Maintained detailed records of patient conditions, reactions and progress in alignment with physician orders.
- Educated patients about self-care at home following discharge from the hospital setting; increased adherence to treatment regimens which led to lower readmission rates.
- Ensured patient safety by strictly adhering to infection control protocols and maintaining a clean working environment.
- Maintained accurate and timely documentation of patient assessments, interventions, and outcomes in accordance with hospital policies and procedures; contributed to continuity of care across shifts.
- Monitored patient reactions after administering medications and IV therapies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Education
Associate of Science - Nursing
Hinds Community College-Nursing And Allied Health
Jackson, MS05.2016
No Degree - Undergraduate-Nursing
University of Mississippi
University, MS05.2013
High School Diploma -
Terry High School
Terry, MS05.2011
Skills
- Patient data confidentiality
- Quality Improvement
- Relationships and rapport
- Innovation and Creativity
- Care Planning
- Treatment management
- Medication reviews
- Medical chart documentation
- Workflow Coordination
- Discharge Planning
- Resource Utilization
- Referral management
- Critical Thinking
- Patient Safety
- Certified in CPR/AED
- Training and mentoring
- Employee Supervision
- HIPAA Guidelines
- Clinical Staff Management
- Problem Identification
- Quality Control
- Patient Advocacy
- Employee Performance Evaluations
- Multidisciplinary team collaboration
- Medicare Compliance
- Records Maintenance
- Performance Metrics
- Risk Mitigation
- Utilization Management
Timeline
Patient Care Manager
AccentCare Home Health
04.2022 - Current
Clinical Supervisor
AccentCare Home Health
07.2019 - 04.2022
RN Case Manager
AccentCare Home Health
01.2018 - 07.2019
Cardiac Stepdown Registered Nurse
Mississippi Baptist Medical Center
07.2016 - 01.2018
Associate of Science - Nursing
Hinds Community College-Nursing And Allied Health
No Degree - Undergraduate-Nursing
University of Mississippi
High School Diploma -
Terry High School