Brittany Hall
Holly Springs,GA
Summary
Detail-oriented professional with expertise in technical troubleshooting and a strong commitment to data integrity. Proven experience in loan processing, customer service, and managing escalated inquiries. Demonstrated ability to lead teams and excel in fast-paced environments. Adaptable and skilled in independent work, ensuring efficient operations and high-quality results.
Overview
4
4
years of professional experience
Work History
Tier 2 Customer Service Representative
Nelnet Inc
Remote, GA
12.2023 - Current
- Implemented best practices aligned with performance-based organization philosophy to improve service quality.
- Handled escalated customer calls with ownership, leading to effective resolution of complex issues.
- Provided timely account updates to customers, enhancing their understanding and satisfaction.
- Led continuous process improvement initiatives that streamlined operations and improved service delivery.
- Validated and updated information in loan servicing platforms to ensure accuracy and reliability.
- Ensured integrity of data and information within loan servicing systems.
- Reviewed prior lender service and payment histories to inform decision-making.
- Negotiated transactions in compliance with established laws, regulations, and policies.
Fulfillment Team Lead
Target Co
Canton, GA
11.2021 - 12.2023
- Aligned departmental roles with sales growth objectives, improving fulfillment outcomes.
- Maintained expertise in operational accuracy and process optimization, ensuring consistency and quality.
- Trained and coached team to consistently achieve service standards.
- Cultivated service culture that enhanced guest experience and satisfaction scores.
Education
HIGH SCHOOL DIPLOMA -
Robert Morgan Educational Center
Miami, FL06-2016
Skills
- CRM software knowledge
- Technical troubleshooting
- Data entry
- Microsoft Office 365 proficiency
- Remote support techniques
- Point of sale (POS) systems
- Analytical thinking
- Problem solving
- Attention to detail
- Service excellence
- Oral and written communication
- Multitasking ability
- Time management skills
- Organizational skills
- Calm under pressure
- De-escalation skills
Timeline
Tier 2 Customer Service Representative
Nelnet Inc
12.2023 - Current
Fulfillment Team Lead
Target Co
11.2021 - 12.2023
HIGH SCHOOL DIPLOMA -
Robert Morgan Educational Center