Brittany Hampton
Tyler,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with over 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
General Manager of Operations
TMX Finance Family of Companies
10.2022 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained, coached and mentored staff to support smooth adoption of new program.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales and Operations Manager
Penske Truck Leasing
03.2021 - 10.2022
- Responsible for maintaining and renting moving Trucks
- Properly execute vehicle inspections and rental agreements, yard reports, input fuel receipts in excel spread sheet
- Coordinate with Penske for customer support, maintenance repairs, and hiking schedule for trucks incoming or outgoing
- Customer service and cashiering for oil changes and other services offered
- input fleet customers into the database for payment.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Managed accounts to retain existing relationships and grow share of business.
Sales and Operations Manager
CLASSIC TOYOTA OF TYLER
07.2008 - 05.2020
- Maintained and managed a rental fleet of over 150 vehicles worth approximately 3 million in inventory
- Properly executed rental contracts and damage inspections on every vehicle
- Accounting and balancing for my department
- 15 years customer service
- Maintaining and collecting money due on Accounts receivable report, processed insurance claims for vehicles with damage
- Managed 3 to 4 employees
- Toyota Master certification
- I earned several awards from 2009 to 2019 for maintaining the largest rental fleet in the Gulf states region.
Education
High school diploma -
Brownsboro High School
Brownsboro, TXSkills
- Operations Management
- Staff Development
- Business Analysis
- Logistics Management
- Inventory Management
- Staff Management
- Team Leadership
- Schedule Management
- Customer Service
- Goal Setting
- Business Development
- Inventory Control
- Customer Retention
- Revenue Generation
- Performance Evaluations
- Delegation
- Problem-Solving
- Employee relations and conflict resolution
- Operational Efficiency
- Organizational Management
- Maintaining Compliance
- Policies and procedures implementation
- Superb time management skills
- Customer Relationship Management
- Invoice Processing
- Staff Training
- Social Media Marketing
- Unsurpassed work ethic
- Performance monitoring
- Customer Relationship Management (CRM)
- Customer relations specialist
Personal Information
Title: Sales and Operation Manager
Timeline
General Manager of Operations
TMX Finance Family of Companies
10.2022 - Current
Sales and Operations Manager
Penske Truck Leasing
03.2021 - 10.2022
Sales and Operations Manager
CLASSIC TOYOTA OF TYLER
07.2008 - 05.2020
High school diploma -
Brownsboro High School