Brittany Handley
Lees Summit,MO
Summary
Professional with strong track record in outreach and relationship-building. Proven ability to connect with diverse groups and drive meaningful interactions that support institutional missions. Known for collaborative teamwork and adaptability in dynamic environments, ensuring reliable and impactful contributions. Skilled in communication and active listening, valued for dependability and flexibility.
Overview
13
13
years of professional experience
Work History
Outreach Support
Empower
Kansas City, MO
05.2022 - 07.2024
- Championed proactive outreach initiatives aimed at reducing attempted fraud, called out for beneficiary support, amongst various assigned tasks involving processing.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Initiated process improvement through collaboration with peers and leadership to exceed goals.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Trained new hires on company policies, products, and best practices in relationship management.
- Strenghtened communication and relationships amongst various departments throughout the company.
- Enhanced department efficiency by contributing to policy and procedure updates, reflecting constantly evolving task requirements and updates.
- Proven to maintain 100% quality and and Productivity
Assistant Manager
Kay Jewelers
Kansas City, MO
01.2017 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Analyzed sales data to identify areas for improvement, implementing targeted strategies that led to increased performance across all metrics.
- Consistently exceeded individual sales targets by employing persuasive communication skills and expert product knowledge when interacting with customers.
- Managed a team of inside sales representatives, ensuring consistent achievement of sales goals.
- Implemented effective sales strategies to meet and exceed quarterly sales targets consistently.
McDonalds Manager
McDonald's
Independence, MO
02.2011 - 08.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted regular financial audits of the business to identify areas of improvement and develop strategies for increased revenue generation.
- Achieved consistent Food Safety Inspection scores by maintaining a clean, organized, and compliant working environment.
- Established strong relationships with suppliers to ensure timely delivery of premium-quality ingredients at competitive prices.
- Limited portion sizes and used garnishes to control food costs.
Front Desk Receptionist
Golden Living Centers
Independence, MO
06.2011 - 10.2014
- Assist in front desk duties such as answering and directing phone calls, office equipment basic maintenance, and office organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Bachelor of Science - Criminal Justice
Liberty University
Kansas City, MO08.2023
High school or equivalent -
Fort Osage High School
04.2011
Skills
- Customer Service
- Knowledge of investment products and services
- Cash Handling
- Supervising Experience
- POS
- Leadership
- Conflict management
- Lexis-Nexis
- Team-oriented
- Report writing
- Ability to manage and process conflict
- Ability to navigate complex operation work
- Project management
- Organizational skills
- Follow-up skills
- Service delivery support
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Outreach Support
Empower
05.2022 - 07.2024
Assistant Manager
Kay Jewelers
01.2017 - 08.2021
Front Desk Receptionist
Golden Living Centers
06.2011 - 10.2014
McDonalds Manager
McDonald's
02.2011 - 08.2015
High school or equivalent -
Fort Osage High School
Bachelor of Science - Criminal Justice
Liberty University