Brittany Haney
Franklin,OH
Summary
Dynamic and results-oriented professional with a proven track record in customer service and operations coordination at Lincare and The Goddard School. Excelled in managing high-stress situations and streamlining daily operations, demonstrating exceptional problem-solving, organization, and computer skills. Cultivated strong client relationships, enhancing loyalty and retention through effective communication and teamwork.
Overview
18
18
years of professional experience
Work History
Stay-at-Home Mom
Self-employeed
Franklin, OH
03.2018 - Current
- Managed household and family responsibilities
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and time management skills
- Volunteered for school events
Customer Service Representative
Lincare
Middletown, OH
01.2016 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Calling insurance company's to verify the plan and to see if there is a prior authorizations needed.
Receptionist
Oral And Maxillofacial, Dr. Michael J. Pollock, DD
Middletown, OH
06.2013 - 12.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Filed insurance claims, followed up with insurance companies and managed the insurance billing
Operations Coordinator
The Goddard School
Springboro, OH
06.2006 - 06.2013
- Coordinate/manage the daily operations for individualized based care for children ranging in age from 6 weeks to 5 years
- Answered phone calls, filed paperwork, Complete re-enrollment paperwork
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Expedited order processing, liaising with suppliers to ensure timely delivery of products.
- Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Education
Sinclair Community College
Dayton, OHSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Computer Skills
- Organization and Time Management
Timeline
Stay-at-Home Mom
Self-employeed
03.2018 - Current
Customer Service Representative
Lincare
01.2016 - 03.2018
Receptionist
Oral And Maxillofacial, Dr. Michael J. Pollock, DD
06.2013 - 12.2015
Operations Coordinator
The Goddard School
06.2006 - 06.2013
Sinclair Community College