Summary
Overview
Work History
Education
Skills
CNA course in High school
Additional Information
Timeline
Generic

Brittany Hatcher

Fallbrook,CA

Summary

Am a knowledgeable and dedicated customer service professional with extensive experience the food service industry as well as the medical field. Is a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients as well as being motivated to maintain customer satisfaction and contribute to company success.

Overview

3
3
years of professional experience

Work History

Medical Assistant

OC Urgent Care
01.2018 - 01.2019
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.

Food Service Worker

Beach Hut Deli
02.2017 - 12.2018
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Server

Yard House
07.2016 - 02.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

No Degree - Medical Assisting Certificate

California Career Institute
Garden Grove, CA
01.2018

High School Diploma -

Trabuco Hills High School
Mission Viejo, CA
06.2011

Skills

  • Emotional intelligence with customers/patients
  • Excellent communication skills
  • Being very organized
  • Patient and Family Education
  • Medical Procedures Understanding
  • Mobility Assistance Needs Understanding

CNA course in High school

I attended an after school class during my junior year of High school that focused on helping you become a Certified Nursing Assistant (CNA). We would take patients vital signs and assist withbathing and/or washing patients. We would monitor patients wounds to prevent infection as well as helped them with daily living functions such as eating, getting dressed, using the restroom.

Additional Information

I have worked In the Service industry since age 15 working mostly food service jobs and continued with that until I decided I wanted to pursue a career in the medical field. I attended a private school, California Career Institute (CCI) to become a Medical Assistant. After graduating I landed a job in an Urgent Care where I worked for a year and learned many of skills that have stayed with me to this day. An opportunity became available for me to move away and work on a farm and become a homesteader. I recently moved back home and from that venture and am going back to school to become a Medical Biller and Coder.

Timeline

Medical Assistant

OC Urgent Care
01.2018 - 01.2019

Food Service Worker

Beach Hut Deli
02.2017 - 12.2018

Server

Yard House
07.2016 - 02.2017

No Degree - Medical Assisting Certificate

California Career Institute

High School Diploma -

Trabuco Hills High School
Brittany Hatcher