Brittany Hawkins
Winston-Salem,North Carolina
Summary
Experienced in delivering exceptional customer service and ensuring a seamless experience. Strong problem-solving and communication skills, with an ability to listen and exercise good judgment. Flexible and able to assist customers in challenging situations. Possesses outstanding written and oral communication skills, along with excellent problem-solving abilities. Highly skilled at interacting with employees at all levels, valuing diversity. Recognized for being responsible, dependable, and professional.
Overview
18
18
years of professional experience
Work History
Customer Service Agent- Executive Desk
American Airlines – Former US Airways
01.2007 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Responded to customer calls and emails to answer questions about products and services.
- Adapted to new applications and maintained knowledge of current technologies.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Classroom Assist
American Airlines
01.2008 - 01.2016
- Assist new hire classrooms along with instructors with questions regarding the system and procedures
Education
Mount Tabor High School
Winston-Salem, NC05.2005
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Microsoft Office Suite proficiency
- Payment Processing
- Active Listening
- Microsoft Outlook
Personal Information
Title: Customer service
References
References available upon request
Timeline
Classroom Assist
American Airlines
01.2008 - 01.2016
Customer Service Agent- Executive Desk
American Airlines – Former US Airways
01.2007 - Current
Mount Tabor High School
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