Brittany Hawthorne
LOVES PARK,IL
Summary
Business-minded Financial Counselor known for successfully managing high level of patient accounts. Determined employee with over 6 years of experience processing financial forms and obtaining referrals and other health documentation. Remains calm and poised in all types of situations.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Financial Counselor
Northwestern Medicine (Nthrive)
McHenry, Illinois
07.2020 - 01.2021
- Educate financial polices & assist with financial assistance
- Insures appropriate billing and compliance with patient privacy
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
Insurance Verification Specialist
Northwestern Medicine (Nthrive)
Woodstock, Illinois
10.2019 - 07.2020
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Patient Registration Representative
Mercy Health
Rockford, Illinois
06.2017 - 10.2019
- Verify demographic and insurance information
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Imaged and scanned patient and registration documentation into electronic patient records.
Medical Claims Processor
IHC Health Solutions
Rockford, Illinois
12.2016 - 06.2017
- Managed large volume of medical claims on daily basis.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Responded to correspondence from insurance companies.
Domestic Violence Advocate
Beloit Domestic Violence Survivor Center
Beloit, Wisconsin
02.2016 - 09.2016
- Provide crisis services via inperson & phone
- Interviewed clients to obtain key information for case planning and management.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
Financial Service Advisor
JPMorgan Chase
Elgin, Illinois
02.2010 - 02.2014
- Take inbound calls and provide one call resolution
- Maintained regular contact with clients to inform about transactions and performance.
- Took credit card payments
Education
Bachelor of Science - Healthcare Administration
Rasmussen College
Rockford, IL 01.2018 - 03.2020
High School Diploma -
Guilford High School
Rockford, IL 08.1999 - 06.2003
Skills
Insurance Verification
Account management and updating
Prior authorization processing
Data Entry
Complaint resolution
Timeline
Financial Counselor
Northwestern Medicine (Nthrive)
07.2020 - 01.2021
Insurance Verification Specialist
Northwestern Medicine (Nthrive)
10.2019 - 07.2020
Bachelor of Science - Healthcare Administration
Rasmussen College
01.2018 - 03.2020
Patient Registration Representative
Mercy Health
06.2017 - 10.2019
Medical Claims Processor
IHC Health Solutions
12.2016 - 06.2017
Domestic Violence Advocate
Beloit Domestic Violence Survivor Center
02.2016 - 09.2016
Financial Service Advisor
JPMorgan Chase
02.2010 - 02.2014
High School Diploma -
Guilford High School
08.1999 - 06.2003