Brittany Hegel
Billings,MT
Summary
Achieved operational excellence by enhancing distribution processes through meticulous attention to detail and effective communication. Improved environmental performance assessments to elevate operational standards. Maximized output by prioritizing tasks and leading warehouse teams in accurate order fulfillment. Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Buffalo Wild Wings, BWW
Billings, MT
03.2025 - 08.2025
- Led team in executing operational strategies to enhance overall service delivery.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Developed training materials for new hires, ensuring consistent onboarding experiences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Monitored key performance indicators, driving initiatives that improved overall business outcomes.
- Implemented scheduling systems that optimized workforce efficiency and reduced labor costs.
- Collaborated with cross-functional teams to enhance product knowledge and customer engagement strategies.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
General Store Manager
Runway Fashion Exchange
Billings, MT, MT
11.2022 - 11.2023
- Developed and managed annual budget for the store.
- Maintained records of inventory, sales, and personnel activity.
- Drafted strategic plans for increasing customer satisfaction levels.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Conducted regular meetings with employees to discuss current operations issues.
- Organized promotional activities to increase customer traffic in the store.
- Analyzed competitive pricing strategies and adjusted prices accordingly.
- Resolved customer complaints promptly and professionally.
- Reviewed daily financial statements to identify areas of improvement.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Scheduled shifts for employees to meet operational needs of the store.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Created marketing campaigns to promote products or services offered at the store.
- Provided customers with information about product features and assisted them in selecting items.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
General Manager
Pizza Hut
Billings, MT
08.2022 - 12.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Administered employee discipline through verbal and written warnings.
Distribution Manager
Granite Peak Holdings Inc.
Billings, MT
11.2017 - 07.2022
- Tracked goods to verify delivery timetables and effectively route to final destinations.
- Supervised activities of workers engaged in receiving, storing, testing and shipping products to maintain operational efficiency.
- Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
- Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
- Proactively identified and solved complex strategy problems impacting business direction.
- Monitored inventory control to align ordering processes with demand plans.
- Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
- Developed and implemented plans for storage and distribution activities emphasizing technological solutions for sustainability, including investments in eco-friendly containers, dynamic distribution networks and warehouse renovations.
- Prepared inventory for shipment by attaching tags and labels.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Assessed needs and allocated resources to meet demand.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing outgoing deliveries.
- Supervised staff of 15 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
- Identified opportunities to reduce cost and improve productivity.
Education
GED -
Lincoln Center
Billings, MT09.2011
Skills
Systems and automation applications
Financial management and reporting
Project management
Supplies inventory
Quality management
Skilled in Excel
Staff development and oversight
Quality control
Database documentation
Staff training and development
Mentoring and training
Planning production
Purchasing management
Safety standards
Performance Evaluation
Inventory Management
Education and Training
other
Certification
ServSafe expires 2027
Timeline
Assistant Manager
Buffalo Wild Wings, BWW
03.2025 - 08.2025
General Store Manager
Runway Fashion Exchange
11.2022 - 11.2023
General Manager
Pizza Hut
08.2022 - 12.2022
Distribution Manager
Granite Peak Holdings Inc.
11.2017 - 07.2022
GED -
Lincoln Center