Brittany Henderson
South Holland
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Bswift
Chicago, IL
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Support Specialist
City Staff Solutions (AMA Insurance)
Chicago, IL
03.2021 - 02.2022
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to Cobra members and retirees from different companies
Billing Specialist
Comcast, Xfinity
Tinley Park, IL
05.2019 - 02.2020
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Researched and resolved billing discrepancies to enable accurate billing.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Retail Sales Associate
AT&T Wireless (Prime Communications)
Chicago, IL
10.2017 - 03.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Trained and supervised new employees to use selling strategies and apply best practices.
Licensed Insurance Agent
GoHealth
10.2014 - 02.2017
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Calculated quotes and educated potential clients on insurance options.
- Cross-sold insurance products to existing clients to reach sales targets.
Senior Customer Service Representative
PLS Financial Services
Dolton, IL
06.2007 - 10.2014
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
Education
No Degree - Health Administration
South Suburban College of Cook County
South Holland, ILHigh School Diploma -
Thornwood High School
South Holland, IL2004
Skills
- Billing Coordination
- Payment Processing
- First Call Resolution
- Database Research
- Remote Office Availability
- Salesforce CRM
- Account Updating
- MS Office
- Document and Records Management
- Order Documentation
- Data Management
Certification
- Licensed Health Insurance Producer - 5 years
Timeline
Customer Care Representative
Bswift
10.2022 - Current
Customer Support Specialist
City Staff Solutions (AMA Insurance)
03.2021 - 02.2022
Billing Specialist
Comcast, Xfinity
05.2019 - 02.2020
Retail Sales Associate
AT&T Wireless (Prime Communications)
10.2017 - 03.2019
Licensed Insurance Agent
GoHealth
10.2014 - 02.2017
Senior Customer Service Representative
PLS Financial Services
06.2007 - 10.2014
No Degree - Health Administration
South Suburban College of Cook County
High School Diploma -
Thornwood High School