BRITTANY HENDERSON
Newark,NJ
Summary
Experienced with engaging diverse audiences to create meaningful brand connections. Utilizes strategic marketing techniques to enhance brand presence and consumer loyalty. Knowledge of leveraging communication and promotional skills to support successful brand campaigns.
Overview
11
11
years of professional experience
Work History
Brand Ambassador for Ozone and Simply Herb
Ascend Wellness Holdings
02.2024 - Current
- Educated consumers on products and company with confidence.
- Built connections with industry professionals at events and workshops.
- Tracked promotional activities and results to improve future campaigns.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand visibility at major events by representing products.
- Created eye-catching displays and signage to attract customers.
Specialist
APPLE, INC.
10.2018 - 08.2022
- Sold products, AppleCare, as well as hardware and software protections for iPad, iMac, Apple Watch, AirPods and other products
- Restocked products and regularly sanitized all display items
- Provide hardware and software fixes, answered questions about products, and remained up to date on all products, software, and updates
- Served as a liaison between businesses seeking to purchase products and Apple
Enrichment Specialist
YMCA OF NEWARK & VICINITY
07.2017 - 11.2018
- Served as a Music Enrichment Specialist for children between the ages of 5 and 16 for Summer Day Camp and the AfterSchool Program, at the main branch in Newark and in schools throughout Newark and Jersey City
- Created lesson plans around songwriting, rhythm, music theory, vocal performance, intonation, and breath support
- Supported community outreach events by facilitating arts & crafts sessions, or other enrichment activities through the Y on Wheels program
- Supported other Enrichment Specialists and program administrators, as needed
Front Desk Representative and Teacher
KIDVILLE
09.2016 - 05.2017
- Managed the front desk by selling products, conversing with parents, creating schedules and assisting with paperwork
- Served as a liaison between teachers or administrative staff and parents
- Promoted to a teaching role
- Led classes for children aged 2-3, using song and dance to implement a curriculum that included identifying shapes, colors, numbers, letters, and refining motor skills
- Wrote weekly lesson plans and prepared classrooms at the start of each shift
- Assisted with in-house birthday parties by taking orders, preparing for parties, and hosting, as needed
Admissions Office Staff
NJCU, OFFICE OF ADMISSIONS
08.2014 - 06.2016
- Served as a liaison between students, parents and NJCU Admissions Office staff
- Provided group campus tours for new or prospective students and parents, school groups and clubs
- Assisted with departmental event planning and execution
- Served as the face of the Admissions Office, greeting visitors, answering general questions, filing relevant paperwork, and more
Education
BACHELOR OF ARTS - MUSIC BUSINESS
New Jersey City University
Jersey City, NJ01.2018
5 WEEK SUMMER PERFORMANCE PROGRAM -
Berklee College of Music
Boston, MA01.2012
Skills
- Customer service
- Effective communicator
- Customer engagement
- Customer relationship building
- Sales expertise
Timeline
Brand Ambassador for Ozone and Simply Herb
Ascend Wellness Holdings
02.2024 - Current
Specialist
APPLE, INC.
10.2018 - 08.2022
Enrichment Specialist
YMCA OF NEWARK & VICINITY
07.2017 - 11.2018
Front Desk Representative and Teacher
KIDVILLE
09.2016 - 05.2017
Admissions Office Staff
NJCU, OFFICE OF ADMISSIONS
08.2014 - 06.2016
5 WEEK SUMMER PERFORMANCE PROGRAM -
Berklee College of Music
BACHELOR OF ARTS - MUSIC BUSINESS
New Jersey City University
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