Dezrene Codner
Rochester,New York
Summary
To offer my extensive capabilities and experience to the development and productivity of an organization that values excellence, provides challenge encourages advancement and rewards achievement.
Overview
2
2
years of professional experience
Work History
Brand Ambassador/Brand Ambassador Team Lead
Newbridge Marketing Group
08.2022 - Current
- Communicated product information with confidence and educated consumers about company.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated successes, competition trends, deals, product introductions, potential accounts, resets and demo opportunities via recaps.
- Achieved competitive brand placements at retail locations for existing and new products.
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Executed company initiatives and activations.
- Functioned as team player by working with other members to deliver sampling goals.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Contributed to social media content documenting brand's impact in on market.
Quality Control Inspector
Neo Shipper
05.2022 - 12.2022
- Physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Printing, labeling, packing and ships customer orders.
- Pick up inspect, package and relabel packages for drop off.
- Delivered updates on anticipated task completion times.
- Documented warehouse stock and reported inventory totals to supervisor.
Call Center Agent, Inbound Sales
Elephant Group
02.2013 - 05.2013
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Maintained high levels of customer service and satisfaction throughout workday, tedious hours and irated customers.
- Resolved numerous customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Customer Service Representative
Outsourcing Management Int'l-Alliance One Inc
08.2012 - 02.2013
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Resolved customer concerns with positive approach and constructive strategies.
- Baked gluten-free, vegan and alternative diet treats based on customers' needs.
- Set heat and humidity temperatures for proof box.
- Cut, peeled and prepped seasonal fruit for pie fillings.
- Established specialty menu of vegan-friendly, whole grain pastry items.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Iced and airbrushed cakes and other pastries for customized orders.
Waitress/Hostess
Sandals Grande Rivera
02.2011 - 03.2011
- Greet guests, present menus, and explain the daily specials to guests.
Take food and beverage orders and serve guests in a timily manner. - Answer questions related to menu items and make recommendations.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Relay food and beverage orders to kitchen staff and prepare food and drinks garnishes.
- Inspected dishes and utensils for cleanliness.
- Remove dirty dishes and glasses and clean the table after guests finish meal.
- Prepare itemized checks and hand to guests.
- Clean and set up dining areas, refill condiments, roll silverware, and stock service areas.
Education
High School Diploma -
Brown's Town High School
Rochester ,New York 1462106.2007
Skills
- Active Listening
- Reading Comprehension
- Advanced Troubleshooting
- Scheduled Services
- Quality Assurance Standards
- Effective Customer Communication
- Product Specifications
- Customer Satisfaction
- Website Navigation
- Educating Consumers
- Strong Computational Skills
- Correcting Discrepancies
- Customer Information Databases
- Product Knowledge
- Customer Relationship Management
- Database Entry
- Strong Telephone Etiquette
- Information Updates
- Tech Support
- High-Volume Call Centers
- Inbound Sales
- Solution Planning
- Brand Awareness
- Inbound Call Management
- Account Updates
- Dispute Mediation
- Product and Service Sales knowledge
- Persuasive Selling
- Strategic Selling
- Sales and Upselling
- Marketing Strategies
- Electronic Filing System
- Onsite Product Demonstrations
- Sales Expertise
- Product Promotion
- Negotiation Tactics
- Converting Leads
- Promotional Planning
- Inbound and Outbound Leads
- Market Research
- Ability to demonstrate products convince or advice customers on how a particular is beneficial in terms of cost, efficiency and durability
- Consistently stayed within the top 10 inbound agents for highest grossing sales on a monthly basis
- Ability to communicate, present confidently, clearly and expressively
- Ability to maintain a genuine desire to interact with people and invested in a superb working relationship with the customers
- Team player who successfully works with co-workers as well as independently
- Able to think laterally to create options and solutions
- Excellent skills in customer relations and team play/building
- Above par written and oral communication skills
- Knowledge of various computer programs (MS Word, Excel, and PowerPoint etc)
- I possess notable soft skills over and above my hard skills and these include flexibility, interpersonal relational skills, time management and the ability to work on own initiative
Biking , Gym, Tennis, Socializing
A good game of tennis for fun and workout, a relaxing bike ride for the exercise of it or just to be outdoors in nature, reading novels etc, listening to pod casts, biking or going for a walk are some of the things I find myself enjoy doing.
My girls are my heart aswell as my family, so hanging out with them playing pool, catching a movie ,grab a bite just socializing is my go to for additional relaxation with company.
Languages
English
Full Professional
Spanish
Limited Working
Achievements and Extra Curricular Activities Certifications
CXC (Caribbean Examination Counsil) Subjects Passes- Certification
Quest Security Services Limited Certificate/ Heart Trust /NTA Syllabus for Industrial Security Operation Level 1- Certification
Hospitality Training Programme Certificate of Technical and Soft Skills at Sandals - Certification
Ministry of Education, National Youth Service, Early Childhood Education Corps- Certification
Timeline
Brand Ambassador/Brand Ambassador Team Lead
Newbridge Marketing Group
08.2022 - Current
Quality Control Inspector
Neo Shipper
05.2022 - 12.2022
Call Center Agent, Inbound Sales
Elephant Group
02.2013 - 05.2013
Customer Service Representative
Outsourcing Management Int'l-Alliance One Inc
08.2012 - 02.2013
Waitress/Hostess
Sandals Grande Rivera
02.2011 - 03.2011
High School Diploma -
Brown's Town High School
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