Salina Mendoza
Rancho Cucamonga,CA
Summary
Accomplished professional with a strong background in customer service and merchandising at Macy's, recognized for surpassing service targets and leading teams effectively. Proficient in Microsoft Excel and dedicated to improving customer relationships through tailored support and strategic initiatives. Experienced in medical office administration, adept at managing patient records and scheduling while addressing billing inquiries. Notable for enhancing office efficiency and patient care through improved procedures and strong communication skills.
Overview
18
18
years of professional experience
Work History
Brand Ambassador Team Lead
Macy's
Rancho Cucamonga, CA
09.2021 - Current
- Surpassed customer service goals via personalized support and engaging.
- Maintained merchandising strategies to maximize customer interest.
- Managed inquiries and high-stress situations with professionalism and problem-solving.
- Scheduled team shifts and communicates promotions with company tools.
Office Assistant
Portford Solutions Group
Chino Hills, CA
11.2007 - 01.2022
- Supported data entry, mail handling, and interdepartmental communication.
- Managed sensitive customer information in compliance with industry standards.
- Ensured database accuracy through document review and corrections.
- Assisted colleagues with CRM system and resolved data issues.
- Managed phones, emails, and routed correspondence efficiently.
Education
Adminstation Assisatant - Business Administration And Management
Mt. San Antonio College
Walnut, CA06-2026
Skills
- Planning and organization
- Microsoft Office proficiency
- Content management systems
- Data entry and records management
- Effective communication
- Call center operations
- Active listening
- Adaptability and teamwork
- Problem solving
- Microsoft Excel expertise
- Merchandising strategies
- Communication skills
- Customer relationship management
Timeline
Brand Ambassador Team Lead
Macy's
09.2021 - Current
Office Assistant
Portford Solutions Group
11.2007 - 01.2022
Adminstation Assisatant - Business Administration And Management
Mt. San Antonio College