Summary
Work History
Education
Skills
Timeline
17
Star Ashley Smith

Star Ashley Smith

Nashville ,Tn

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Work History

Team Lead /Brand Ambassador

Jeni’s splendid ice cream
12 2021 - Current
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Bartender/Server/ To go specialist / corporate trainer/

Applebee's Neighborhood Grill & Bar
12 2009 - 11 2020


  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender

O’Charley’s
11 2009 - 11 2009
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Education

Bachelors Of Science In Nursing - Nursing

Flagler College
05.2010

Skills

  • Production monitoring
  • Resource Allocation
  • Workplace safety
  • Employee Evaluation
  • Quality control
  • Sales expertise
  • Complaint resolution
  • Safety processes and procedures
  • Cash Handling
  • Daily workflow improvement
  • Client Service
  • Staff education and training
  • Teambuilding
  • MS Office
  • Training and Development
  • Analytical and Critical Thinking
  • Good Telephone Etiquette
  • Active Listening
  • Flexible and Adaptable
  • Attention to Detail
  • Excellent Communication
  • Interpersonal Communication
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Data Entry
  • Decision-Making

Timeline

Team Lead /Brand Ambassador

Jeni’s splendid ice cream
12 2021 - Current

Bartender/Server/ To go specialist / corporate trainer/

Applebee's Neighborhood Grill & Bar
12 2009 - 11 2020

Bartender

O’Charley’s
11 2009 - 11 2009

Bachelors Of Science In Nursing - Nursing

Flagler College

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Star Ashley Smith