Star Ashley Smith

Nashville ,Tn

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Work History

Team Lead /Brand Ambassador

Jeni’s splendid ice cream

5th and Broadway, Nashville, Tn

12 2021 - Current

Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Managed schedules, accepted time off requests and found coverage for short shifts
Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Bartender/Server/ To go specialist / corporate trainer/

Applebee's Neighborhood Grill & Bar

Dickson,Tn Nashville,Tn St Augustine,Fl Jacksonville, Fl Niles,Ohio

12 2009 - 11 2020

Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender

O’Charley’s

Dickson,Tn Nashville,Tn

11 2009 - 11 2009

Boosted beverage sales, designing and promoting range of signature cocktails.
Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Education

Bachelors Of Science In Nursing - Nursing

Flagler College

05.2010

Skills

Production monitoring
Resource Allocation
Workplace safety
Employee Evaluation
Quality control
Sales expertise
Complaint resolution
Safety processes and procedures
Cash Handling
Daily workflow improvement
Client Service
Staff education and training
Teambuilding

MS Office
Training and Development
Analytical and Critical Thinking
Good Telephone Etiquette
Active Listening
Flexible and Adaptable
Attention to Detail
Excellent Communication
Interpersonal Communication
Multitasking Abilities
Teamwork and Collaboration
Data Entry
Decision-Making

Timeline