Gilbert Ramirez
Main Event
Pomona,CA
4
years of professional experience
Engaging guest service professional with experience in fast-paced entertainment and restaurant environments. Expertise in active listening, conflict resolution, and ensuring smooth guest flow. Background in food service and event hosting, with strong communication and teamwork skills that enhance guest engagement and operational efficiency.
Work History
Brand Ambassador
1 Year 10 Months- Promoted main event attractions and specials, enhancing guest engagement throughout venue floor.
- Greeted guests, providing information on games, food, and event packages to enhance their experience.
- Promoted positive company image through strong customer service experiences.
- Resolved guest concerns, ensuring satisfaction through calm communication and friendly service.
- Maintained brand appearance through polished presentation and professional guest interactions.
- Supported party check-in and guided groups to reserved event spaces.
- Helped team members manage guest flow during busy dining and arcade periods.
Party Host
1 Year 10 Months- Greeted guests and escorted parties through main event entertainment spaces.
- Engaged guests in interactive activities, promoting a lively and enjoyable atmosphere. by engaging guests in conversation or activities.
- Managed party timelines and guided guests through activities, enhancing guest experience.
- Coordinated food and drink service with kitchen and event staff to ensure timely delivery.
- Resolved guest concerns and supported smooth birthday party experiences.
- Monitored event spaces and maintained safe, welcoming guest areas.
- Set up party rooms with decorations, supplies, and seating.
Games Attendant
1 Year 10 Months- Greeted guests at main event game floor with friendly, attentive support.
- Monitored arcade games and attractions to ensure safe, smooth operation.
- Recommended games based on age and skill level to enhance guest experience and maximize revenue.
- Helped guests with game cards, points, and play directions.
- Restocked redemption prizes and kept prize displays organized.
- Inspected game area for safety hazards and reported concerns to professionals for quick help.
- Kept assigned area tidy, completed minor equipment fixes, and cleared aisles for easy access.
- Cultivated vendor relationships to secure competitive pricing on supplies and merchandise.
Crew Member
2 Years 1 Month- Processed drive-thru and front counter orders using McDonald’s point-of-sale system to ensure efficient service.
- Built sandwiches, fries, and beverages quickly and accurately.
- Prepared menu items using restaurant recipes and food safety standards.
- Maintained cleanliness of lobby, dining area, and kitchen surfaces to provide a welcoming environment for customers.
- Followed sanitation, temperature, and hygiene procedures throughout service.
- Trained new crew members on routines and store procedures.
- Executed opening and closing tasks, including workstation setup, cleaning, and supply restocking, to ensure smooth operations.
Education
Associate of Arts - Psychology
Skills
Guest engagement
Event coordination
Conflict resolution
Active listening
Active listening
Behavioral observation
Inventory management
Accomplishments
- Honors Program
- Gold Merit Award For HS Diploma
Timeline
Brand Ambassador
Main Event
12.2024 - CurrentRead More
Party Host
Main Event
12.2024 - CurrentRead More
Games Attendant
Main Event
12.2024 - CurrentRead More
Crew Member
McDonald's
06.2022 - 07.2024Read More
Mt San Antonio College
Associate of Arts from Psychology
Read More