Emma Gallimore
Stoke On Trent,UK
Summary
Friendly, enthusiastic, and customer-focused professional with over five years of experience delivering exceptional customer service across retail, hospitality, and recreational environments. Experienced working with people of all ages and backgrounds, including two summers as a Camp Counsellor in the USA, where I organised and led athletics activities while ensuring the wellbeing of campers. A confident communicator and natural leader, I have held leadership positions as President and Wellbeing Officer of my university Ultimate Frisbee Club. I thrive in fast-paced, team-oriented environments, enjoy meeting new people, and am passionate about creating memorable experiences for others. I am highly adaptable, organised, and excited by the opportunity to live and work abroad as a Resort Representative. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Brand Ambassador
Americamp
08.2025 - Current
- Engaged customers to promote Americamp's brand and services effectively.
- Distributed marketing materials at festivals and community gatherings actively.
- Maintained updated knowledge of Americamp's offerings and promotions consistently.
- Collected feedback from customers to improve brand engagement efforts.
- Supported social media campaigns by sharing content relevant to the audience.
- Conducted structured interviews to gather candidate information and assess qualifications.
- Interviewed potential participants to determine eligibility.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Conducted structured interviews and recorded audio.
- Observed body language and verbal cues during interviews to assess compatibility with company culture.
- Recorded detailed notes of each interview to inform hiring decisions.
Customer Service Advisor
Post Office, Audley News
08.2020 - Current
- Delivered exceptional customer service to a diverse range of customers.
- Processed postal and financial transactions accurately and efficiently.
- Resolved customer enquiries and complaints professionally.
- Worked effectively under pressure while maintaining high standards of service.
- Built lasting customer relationships through a friendly and helpful approach.
- Managed multiple responsibilities while maintaining attention to detail.
President
Ultimate Frisbee Club
09.2025 - 08.2026
- Led the club committee and supported the day-to-day running of the society.
- Organised training sessions, competitions, and social events.
- Encouraged participation and created an inclusive environment.
- Represented the club in meetings with the Students' Union and Sports Centre.
- Keele University
Wellbeing Officer
Ultimate Frisbee Club
09.2025 - 08.2026
- Promoted member wellbeing and inclusivity.
- Supported club members and organised wellbeing initiatives.
- Helped create a welcoming, supportive, and positive team culture.
- Keele University
Camp Counsellor (Athletics)
Camp Waziyatah
, USA
06.2025 - 08.2026
- Planned and delivered engaging athletics sessions for children of various ages.
- Supervised campers, ensuring their safety, wellbeing, and enjoyment.
- Encouraged teamwork, confidence, and participation through sport.
- Worked alongside an international team in a dynamic and fast-paced environment.
- Built positive relationships with campers, parents, and fellow staff.
- Adapted quickly to new situations while maintaining a positive attitude.
- Maine, USA
Waitress
Keele Hall
10.2022 - 04.2023
- Provided professional table service at weddings and private events.
- Delivered excellent customer service in a busy hospitality environment.
- Assisted with venue preparation and event setup.
- Worked efficiently as part of a team to ensure events ran smoothly.
- Maintained a professional and welcoming approach throughout each event.
Education
BSc (Hons) - Biochemistry
Keele University
Stoke On Trent 07-2026
Skills
- Excellent customer service
- Strong communication and interpersonal skills
- Team leadership and motivation
- Organisation and time management
- Problem-solving and conflict resolution
- Working under pressure
- Activity planning and coordination
- Guest engagement
- Teamwork and collaboration
- Adaptability and resilience
- Relationship building
- Positive and approachable attitude
Additional Information
Full UK Driving Licence, Basic Life Support (BLS) and Automated External Defibrillator (AED) certified, Native English speaker, Experienced working in international environments, Passionate about travel, customer service, and creating memorable guest experiences
Languages
English, Native
Leadership Experience
- President, Ultimate Frisbee Club – Keele University, Led the club committee and supported the day-to-day running of the society., Organised training sessions, competitions, and social events., Encouraged participation and created an inclusive environment., Represented the club in meetings with the Students' Union and Sports Centre.
- Wellbeing Officer, Ultimate Frisbee Club – Keele University, Promoted member wellbeing and inclusivity., Supported club members and organised wellbeing initiatives., Helped create a welcoming, supportive, and positive team culture.
Personal Information
- Age: 21
- Driving License: Full UK Driving Licence
Hobbies and Interests
- Ultimate Frisbee
- Athletics and fitness
- Travelling and exploring new cultures
- Outdoor activities
- Team sports
- Meeting new people
References
References available upon request.
Timeline
President
Ultimate Frisbee Club
09.2025 - 08.2026
Wellbeing Officer
Ultimate Frisbee Club
09.2025 - 08.2026
Brand Ambassador
Americamp
08.2025 - Current
Camp Counsellor (Athletics)
Camp Waziyatah
06.2025 - 08.2026
Waitress
Keele Hall
10.2022 - 04.2023
Customer Service Advisor
Post Office, Audley News
08.2020 - Current
BSc (Hons) - Biochemistry
Keele University