Summary
Overview
Work History
Education
Skills
Languages
Additional Customer Service Experience
Timeline
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Mika Shepherd

Plano,TX

Summary

Acknowledged for reliability and adaptability, aiming to enhance customer experiences as a flight attendant. Cultivated a customer-centric approach to enhance service quality and ensure guest satisfaction in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Brand Ambassador

The Allure Agency
Dallas, TX
06.2025 - Current
  • - Represent brands in live event environments while maintaining a polished, professional presence.
  • - Communicate product information clearly to diverse audiences.
  • - Adapt quickly to changing event demands while prioritizing guest experience.
  • - Build rapport with guests to create positive, lasting impressions.

Cocktail Server

Ekko Lounge
Dallas, TX
03.2023 - Current
  • - Deliver prompt, attentive service during peak hours and high-volume events.
  • - Collaborate closely with team members to ensure smooth service operations.
  • - Comply with all safety and alcohol service regulations.

Cocktail Server

GVO Lounge
Dallas, TX
07.2022 - 11.2022
  • - Provided professional service in a fast-paced lounge environment.
  • - Handled cash and credit transactions accurately.
  • - Maintained strong product knowledge to enhance guest experience.

Training Esthetician

Ogle Beauty School
Dallas, TX
07.2021 - 01.2022
  • - Conducted client consultations and provided personalized services.
  • - Educated clients on care routines and product use.

Order Picker

Amazon Fulfillment Center
Charlotte, NC
09.2020 - 01.2021
  • - Met productivity and accuracy targets in a fast-paced environment.
  • - Followed strict safety protocols and procedures.

Education

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Rogers Heritage High School
Rogers, AR

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Ogle Beauty School
Dallas, TX

Skills

  • Customer Service Excellence
  • Safety & Compliance Awareness
  • Team Collaboration
  • Conflict Resolution
  • Multitasking Under Pressure
  • Time Management
  • Cash Handling & POS Systems
  • Strong Work Ethic
  • Guest Engagement

Languages

English (Fluent)
Spanish (Conversational)

Additional Customer Service Experience

  • Hooters – Server | Dallas, TX
  • Service & Parts Department – Cashier | Springdale, AR

Timeline

Brand Ambassador

The Allure Agency
06.2025 - Current

Cocktail Server

Ekko Lounge
03.2023 - Current

Cocktail Server

GVO Lounge
07.2022 - 11.2022

Training Esthetician

Ogle Beauty School
07.2021 - 01.2022

Order Picker

Amazon Fulfillment Center
09.2020 - 01.2021

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Rogers Heritage High School

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Ogle Beauty School