Brittany Herron
Dallas,TX
Summary
A dedicated professional with extensive experience with increasing levels of responsibility within customer service and support. Ability to manage multiple responsibilities, successfully and efficiently resolve issues, while being able to meet and exceed established goals and objectives within constantly changing, time- sensitive conditions.
Overview
13
13
years of professional experience
Work History
SSA Clerk
United States Post Office
11.2013 - Current
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed documents and materials to disseminate information to appropriate parties.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Provided service and sales to walk-in customers.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained filing system and organized customer documents for easy retrieval of information.
Substitute Teacher, K-12
Dallas Independent School District, DISD
08.2010 - 03.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Adhere to strict school policies and procedures regarding all students.
- Designed and implemented lesson plans that increased student engagement.
- Engaging in open talk lessons to encourage student participation.
Education
Associate Of Science -
Dallas Colleges
Dallas, TX08.2022
Bachelor Of Arts - Psychology/ Criminal Justice
Stephen F Austin State University
Nacogdoches, TX12.2009
Skills
- Billing and Invoicing
- Customer Service
- Verbal and Writing Communication
- Information Inputting
- File Documents
- Flexibility
- Organization and prioritization
- Problem-solving
- Team leadership
- Reliable
- Microsoft Windows
- Microsoft PowerPoint
- Mail Processing
- Microsoft Word
Timeline
SSA Clerk
United States Post Office
11.2013 - Current
Substitute Teacher, K-12
Dallas Independent School District, DISD
08.2010 - 03.2015
Associate Of Science -
Dallas Colleges
Bachelor Of Arts - Psychology/ Criminal Justice
Stephen F Austin State University
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