Summary
Overview
Work History
Education
Skills
Passenger
Reservation
Itinerary
Important Information
Timeline
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Brittany Heyward

Brittany Heyward

Newport News,Virginia

Summary

Production professional prepared to bring expertise in managing production workflows and maintaining detailed records. Proven ability to collaborate effectively within teams and adapt to changing production needs. Reliable and results-oriented with skills in inventory management and scheduling.

Overview

7
7
years of professional experience

Work History

Production Clerk

Ttec/ezpass
04.2023 - Current
  • Documented production processes and maintained organized records for tracking purposes.
  • Coordinated order fulfillment processes to meet daily production targets efficiently.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Conducted quality checks to maintain product integrity and consistency.
  • Documented packaging procedures and maintained accurate records for compliance audits.

Delivery Driver

Amazon
12.2022 - 01.2023
  • Ensured timely delivery of packages, maintaining high customer satisfaction levels.
  • Operated delivery vans efficiently in compliance with safety regulations and company protocols.
  • Conducted vehicle inspections to ensure optimal performance and safety standards.
  • Coordinated with dispatch teams to optimize delivery routes and improve efficiency.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.

Customer Service Representative

Liveops
05.2020 - 01.2023
  • Resolved customer inquiries efficiently through active listening and problem-solving techniques.
  • Maintained up-to-date knowledge of product offerings to deliver accurate information to customers.
  • Monitored call quality metrics to ensure compliance with company standards and enhance service effectiveness.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.

Product Expert

Sitel/Turbotax
02.2021 - 03.2022
  • Conducted product demonstrations, effectively showcasing features and benefits to clients.
  • Analyzed customer feedback to inform product improvements and service enhancements.
  • Maintained current knowledge of industry trends and competitor offerings for informed recommendations.
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
  • Utilized CRM software to track customer interactions and ensure accurate information retrieval.

Custodian

SBM Site Services
11.2019 - 04.2020
  • Maintained cleanliness and sanitation standards in assigned areas, ensuring a safe environment for staff and visitors.
  • Operated cleaning equipment, including floor scrubbers and vacuums, to enhance facility upkeep and efficiency.
  • Conducted routine inspections of facilities to identify maintenance needs and report issues promptly.
  • Implemented improved cleaning protocols resulting in increased operational efficiency and reduced downtime.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.

Empyrean Food Runner

Hilton
03.2018 - 07.2019
  • Delivered food and beverage orders promptly to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure accuracy of orders and timely service.
  • Maintained cleanliness and organization of dining areas for optimal guest experience.
  • Assisted servers in delivering exceptional service during high-volume periods.

Education

High School Diploma -

Norview High School
Norfolk, VA

Skills

  • Deadline oriented
  • Supply chain coordination
  • Production scheduling
  • Cost reduction strategies
  • Database entry
  • Document management
  • Mail handling
  • Data entry and reporting
  • Order data entry
  • Accuracy and precision

Passenger

Brittany Heyward, Adult, Amtrak Guest Rewards, No member number provided

Reservation

6338A1, Round-Trip, 2024-09-07

Itinerary

  • Northeast Regional, Staples Mill Road Station, Newport News, VA, Staples Mill Road Station, Richmond, VA, 1 Coach Seat
  • Palmetto, Staples Mill Road Station, Richmond, VA, Staples Mill Road Station, Wilson, NC, 1 Coach Seat
  • Palmetto, Staples Mill Road Station, Wilson, NC, Staples Mill Road Station, Richmond, VA, 1 Coach Seat
  • Northeast Regional, Staples Mill Road Station, Richmond, VA, Staples Mill Road Station, Newport News, VA, 1 Coach Seat

Important Information

  • Receive automatic gate and track notifications on your phone when departing from Richmond Staples Mills.
  • ETickets for Reserved services are valid only for the specific train number, date and accommodation type booked.
  • Passengers are encouraged to arrive at the station 30 minutes before departure or 60 minutes if in need of ticketing and/or baggage assistance.
  • Tickets are non-transferable and are valid only for the personal use of the passenger(s) named on the ticket.
  • Changes to your itinerary may result in an increase to your fare and may result in fees or forfeiture of value.
  • If your train is canceled, you can modify your reservation in the Amtrak app or on Amtrak.com.
  • Carry-on baggage is limited to 1 personal item under 14x11x7 inches & 25 lbs. per item, and 2 bags under 28x22x14 inches & 50 lbs. per bag, per passenger.
  • At most stations where checked baggage service is available, baggage check-in normally must be completed 45 minutes prior to departure.
  • We are committed to providing a quality experience both in station and onboard.
  • Prepare for your journey by reviewing important safety & security information and resources.
  • If You See Something Say Something. Contact Amtrak Police at 1-800-331-0008 or text to APD11 (27311).

Timeline

Production Clerk

Ttec/ezpass
04.2023 - Current

Delivery Driver

Amazon
12.2022 - 01.2023

Product Expert

Sitel/Turbotax
02.2021 - 03.2022

Customer Service Representative

Liveops
05.2020 - 01.2023

Custodian

SBM Site Services
11.2019 - 04.2020

Empyrean Food Runner

Hilton
03.2018 - 07.2019

High School Diploma -

Norview High School

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