- Photography
- Political Commentary
- Social Media Analysis
- Political Podcasting
- Writing & Research
Brittany Hicks-Aby
La Mesa,California
Summary
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
9
9
years of professional experience
Work History
Shift Leader, Store Trainer
In N Out Burger
San Diego, CA
04.2015 - 11.2023
- Trained and mentored new team members on procedures and customer service excellence.
- Supervised daily operations to ensure compliance with quality and service standards.
- Resolved customer concerns promptly, enhancing satisfaction and loyalty.
- Streamlined workflow processes to improve efficiency during peak hours.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Conducted performance evaluations to identify training needs and promote professional growth.
- Collaborated with management on strategic initiatives aimed at improving overall store performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Associate of Science - Political Science
Georgia Military College
Milledgeville, GA12-2026
Skills
- Customer management
- Team leadership
- Staff training
- Staff supervision
- Quality assurance
- Problem-solving
- Creative solutions
- Team collaboration
- Inventory management
- Diplomatic and fair
- Interpersonal relations
- Complaint resolution
Interests
Timeline
Shift Leader, Store Trainer
In N Out Burger
04.2015 - 11.2023
Associate of Science - Political Science
Georgia Military College