Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
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BRITTANY HIERS

Marion,IN

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Certified Veterinary AssistantMedical Office AssistantHolistic Health PractitionerDirect Support Professional

Work Type

Part TimeFull Time

Location Preference

On-SiteRemoteHybrid
Location: Marion, IN, US
Open to relocation: Yes

Important To Me

Work-life balanceFlexible work hoursPersonal development programs

Summary

Compassionate Certified Veterinary Assistant known for high productivity and efficient task completion. Skilled in animal welfare, clinical procedures, and patient care management. Excels in communication, empathy, and problem-solving to enhance animal care outcomes. Proudly crossed-trained in several areas around the clinic. Boasts strong skills in diagnostic procedures, medication administration, and contributing to clinic morale. Demonstrated success in improving clinic efficiency by streamlining administrative processes while maintaining highest standard of patient care. Proven ability to communicate effectively with team members, ensuring smooth daily operations within veterinary settings.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

17
17
years of professional experience

Work History

Certified Veterinary Assistant

Southway Animal Hospital
Marion, Indiana
04.2023 - Current
  • Assisted veterinarians during examinations and surgical procedures.
  • Provided compassionate care to animals in a clinical setting.
  • Maintained accurate medical records and updated patient information.
  • Educated pet owners on post-operative care and wellness practices.
  • Managed inventory of medical supplies and equipment at the hospital.
  • Monitored animal behavior and vital signs during treatments.
  • Cleaned and sterilized instruments, ensuring a safe environment for patients.
  • Supported the team in coordinating appointments and managing client communications.
  • Administered medication and vaccinations as prescribed by veterinarians.
  • Worked closely with other members of the veterinary team providing support whenever needed.
  • Provided comfort to animals during treatment or recovery from illness or injury.
  • Provided assistance with daily animal care, including feeding, bathing and exercising.
  • Assisted in the preparation of surgical equipment and instruments prior to surgery.
  • Cleaned cages, kennels, yards and other areas where animals are kept according to established sanitation guidelines.
  • Attended continuing education classes related to veterinary medicine in order stay up-to-date on current practices.
  • Prepared exam rooms for appointments and assisted veterinarians during examinations.
  • Kept detailed records of all pet information including medical history, diet plans and behavioral issues.
  • Maintained accurate records of treatments provided to animals in accordance with veterinary protocols.
  • Assisted with euthanasia procedures when needed in a compassionate manner.
  • Provided emotional support to clients who were dealing with a sick or injured pet.
  • Monitored animals' recovering from surgery and notified veterinarians of behavioral changes.
  • Monitored animals' vital signs such as temperature, pulse and respiration rate.
  • Educated clients on their pet's needs such as how to administer medications or give injections.
  • Administered vaccines to animals and delivered blood and lab results.
  • Organized inventory of supplies used at the clinic on a regular basis.
  • Performed routine laboratory tests such as fecal exams and urinalysis.
  • Assisted veterinarians in examining animals.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Obtained information and history from clients to maintain medical charts.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Released patients to owners with care directions from veterinary staff.
  • Operated radiographic and ultrasound equipment.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Documented and tracked treatment activities.
  • Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
  • Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
  • Handled and restrained animals following safety requirements and procedures.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Collected fluids from animals for laboratory testing.
  • Monitored post-surgical pet care and administered medication under vet direction.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Advised clients on animal care, nutrition and behavior problems.
  • Clipped animals' claws and polished teeth to maintain hygiene.
  • Reviewed pet records from daily visits and appointments, entering important data into system.

Dog Bather

Art in Motion
Marion, Indiana
10.2022 - 03.2023
  • Bathed and groomed dogs using high-quality shampoos and conditioners.
  • Maintained cleanliness of bathing stations and equipment after each session.
  • Monitored dog behavior during bathing to ensure safety and comfort.
  • Communicated effectively with team members to enhance workflow efficiency.
  • Managed time efficiently to accommodate multiple appointments daily.
  • Maintained cleanliness of the facility at all times.
  • Assisted in bathing dogs that were difficult to handle or had special needs.
  • Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
  • Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
  • Ensured safety protocols were followed throughout the grooming process.
  • Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
  • Monitored animals for signs of distress or discomfort during bath time.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Toweled off pets after baths to remove excess water from fur coat.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Created consistent workflows by assisting with washing, drying and folding duties.

Medical Office Assistant

Carey Services
Marion, Indiana
05.2014 - 10.2018
  • Managed patient appointment scheduling and maintained accurate records.
  • Assisted healthcare providers with patient intake and data entry processes.
  • Maintained cleanliness and organization of medical office environment.
  • Handled patient inquiries and provided information on services offered.
  • Collaborated with team members to ensure smooth office operations daily.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Assisted with referrals and prepared medical records for patients.
  • Managed medical records using an electronic health record system.
  • Greeted patients and visitors in a professional and friendly manner.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
  • Communicated effectively with other healthcare staff members regarding patient care plans.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

Cashier, Paint & Hardware Associate, Plant Care

Lowes Home Improvment
Marion, Indiana
04.2009 - 06.2013
  • Processed customer transactions efficiently at the checkout counter.
  • Managed cash register and ensured accurate cash handling.
  • Handled returns and exchanges according to company policies.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Resolved customer complaints professionally in accordance with company policy.
  • Assisted customers in selecting hardware products based on project needs.
  • Managed inventory levels to ensure stock availability for popular items.
  • Collaborated with team members to maintain a clean and organized sales floor.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new associates on product knowledge and sales techniques effectively.
  • Educated customers on safe and effective hardware usage techniques.
  • Maintained a clean, organized and well-stocked sales floor.
  • Developed product knowledge by attending training sessions and reading materials provided by vendors.
  • Cultivated various plants in greenhouse environment, ensuring optimal growth conditions.
  • Monitored environmental conditions and adjusted systems for temperature and humidity control.
  • Maintained cleanliness of greenhouse facilities, equipment, and tools for safety compliance.
  • Collaborated with team members to implement pest control strategies effectively.
  • Swept and picked up trash in and around greenhouse.
  • Maintained a safe and clean work environment by adhering to safety regulations, procedures and protocols.
  • Provided customer service at retail outlets when selling products from the greenhouse.
  • Delivered friendly service and one-on-one assistance to promote positive customer experiences.
  • Inspected plants regularly to identify diseases or pests that may be present.
  • Organized work orders for incoming shipments of plants or materials needed for daily operations.
  • Operated and maintained greenhouse equipment, including pumps, fans, and irrigation systems.
  • Maintained records of plant growth, health issues, and treatment actions.
  • Performed weeding, pruning, and trimming activities to ensure plant health and aesthetic appeal.

Education

Certified Reikie Master Teacher - Holisitic Medicine

Usui System of Natural Healing
Jonesboro, IN
04-2025

Certified Medical Office Assistant - Health Care Administration

Harrison College
IN
05-2015

Certified Veterinary Assistant - Veterinary Science

Ivy Tech
Indianapolis, Indiana
04-2009

Skills

  • Patient care
  • Medical record management
  • Laboratory testing
  • Inventory management
  • Animal behavior monitoring
  • Client education
  • Veterinary protocols
  • Appointment scheduling
  • Team collaboration
  • Effective communication
  • Compassionate support
  • Problem solving
  • Attention to detail
  • Time management
  • Post operative care
  • Vaccine administration
  • Radiology procedures
  • Patient restraint
  • Specimen collection
  • Urinalysis techniques
  • Compassionate care
  • Animal behavior
  • Client communication
  • Fluid therapy
  • Veterinary terminology
  • Euthanasia procedures
  • Diagnostic imaging
  • Reception duties
  • Animal safety
  • Reception support
  • Proficient in Cornerstone & Pulse Software
  • Medication administration
  • Patient scheduling
  • Electronic health records
  • Front office operations
  • Appointment coordination
  • Health regulations compliance
  • Data entry accuracy
  • Detail orientation
  • Clinical and administrative support
  • HIPAA regulations
  • Medical software applications
  • Patient demographics
  • Phone and email etiquette
  • Medical terminology
  • Office administration
  • Customer service
  • Data entry
  • Empathy toward clients
  • Patient registration
  • Medical office procedures
  • Telephone etiquette
  • Medical office administration
  • Documentation
  • Microsoft office
  • Letter preparation
  • Front desk operations

Certification

  • Certified Veterniary Assistant
  • Certified Medical Office Assistant
  • Certified Holsitic Health Practitioner
  • Certfied Spiritual Life Coach
  • Certified Trauma Informed Energy Therapist

Timeline

Certified Veterinary Assistant

Southway Animal Hospital
04.2023 - Current

Dog Bather

Art in Motion
10.2022 - 03.2023

Medical Office Assistant

Carey Services
05.2014 - 10.2018

Cashier, Paint & Hardware Associate, Plant Care

Lowes Home Improvment
04.2009 - 06.2013

Certified Reikie Master Teacher - Holisitic Medicine

Usui System of Natural Healing

Certified Medical Office Assistant - Health Care Administration

Harrison College

Certified Veterinary Assistant - Veterinary Science

Ivy Tech
BRITTANY HIERS