Michelle Oquendo
New Canaan,CT
Summary
Compassionate professional skilled in patient restraint and emergency care. Proven ability to enhance animal safety and provide supportive care, ensuring a positive experience for clients and their pets. I am looking Forward to Growing in this profession and making this a big part of what i do .
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Certified Veterinary Assistant
VCA Veterinary Care Animal Hospital and Referral Center
Norwalk ct
- Assisted veterinarians in administering medications and vaccinations to animals.
- Monitored vital signs and behavior of patients during examinations and treatments.
- Prepared surgical instruments and assisted in various medical procedures.
- Educated pet owners on post-operative care and routine health maintenance.
- Maintained cleanliness and organization of examination rooms and workstations.
- Collaborated with team members to ensure efficient workflow in fast-paced environment.
- Improved patient care by assisting veterinarians with medical procedures and treatments.
- Safeguarded pet health with timely laboratory sample collections for accurate diagnoses.
- Cleaned and prepared treatment areas and exam rooms.
- Aided with routine diagnostic tests by running bloodwork and reading fecal tests.
- Restrained animals of different sizes and temperaments during appointments.
School Bus Monitor for Special Needs
Board of Education First Student
12.2019 - 06.2021
- Monitored student behavior to ensure safety and compliance during transportation.
- Assisted in emergency response procedures, enhancing student safety protocols.
- Collaborated with drivers to maintain punctuality and efficient route management.
- Provided support for students with special needs, fostering an inclusive environment.
- Conducted regular inspections of bus equipment to ensure operational readiness.
- Communicated effectively with parents regarding student behavior and transportation issues.
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Contributed to a positive atmosphere on the bus by fostering respectful relationships with students and setting clear expectations for behavior.
PCA-HHA
Family and Children Agency
02.2018 - 09.2019
- Assisted clients with daily living activities to promote independence and well-being.
- Developed personalized care plans in collaboration with healthcare professionals.
- Monitored and documented client progress, ensuring adherence to care standards.
- Provided emotional support and companionship to enhance quality of life for clients.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Personal Care Aide
Five Star Residents Premier
12.2014 - 07.2015
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Maintained cleanliness and organization of resident living spaces, promoting a safe environment.
- Engaged residents in social activities, enhancing emotional well-being and community involvement.
- Assuring patients were feed , changed, Showered, and light housing keeping.
- Assisted with some bed bound patients and patients with Alzheimer's.
- Documented daily care activities accurately, supporting continuity of care and compliance standards.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Assistant Customer Service Manager
Little Caesars Family Owned Company
04.2013 - 06.2014
- Assisted in managing daily operations of customer service team to enhance customer satisfaction.
- Trained new staff on company policies and customer engagement techniques to ensure consistent service quality.
- Resolved escalated customer inquiries effectively to maintain positive relationships and loyalty.
- Implemented feedback collection processes to identify areas for service improvement and drive enhancements.
- In charge of ordering for shipment , and making checklist.
- Assuring area and stations were clean and sanitized.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
Education
No Degree - Certified Vet Assistant
Norwalk Communtiy College
Norwalk, CTHigh School Diploma -
Stamford High School-Grace Dodge Technical High School
Stamford Ct-Bronx New York06-2011
Skills
- Patient restraint
- Compassionate care
- Client communication
- Animal behavior
- Emergency care
- Animal nutrition
- Animal handling
- Hospital sanitation
- Sanitation protocols
- Animal safety
- Teamwork
- Careful restraint
- Self motivation
- Patient care monitoring
Certification
- Certified Vet Assistant.
- Certified Nurse Assistant
- CPR/AED
- Customer Service Certification
- HHA Certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
School Bus Monitor for Special Needs
Board of Education First Student
12.2019 - 06.2021
PCA-HHA
Family and Children Agency
02.2018 - 09.2019
Personal Care Aide
Five Star Residents Premier
12.2014 - 07.2015
Assistant Customer Service Manager
Little Caesars Family Owned Company
04.2013 - 06.2014
No Degree - Certified Vet Assistant
Norwalk Communtiy College
High School Diploma -
Stamford High School-Grace Dodge Technical High School
Certified Veterinary Assistant
VCA Veterinary Care Animal Hospital and Referral Center