Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Holland

Rochester,NY

Summary

Motivated Teacher Intern looking for opportunities to expand upon acquired skills and positively impact students' lives with compassionate, knowledgeable teaching. Seeks out chances to engage students and learn new skills through observation, lectures, and hands-on activities. The tech-savvy learner is skilled in leveraging technologies to reach youth. Responsible Student Teacher working towards a Bachelor's degree in Social Work. Familiar with traditional and modern teaching methods and versed in standardized testing. Cares about student success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Teacher Intern

Francis Parker School #23
09.2021 - 12.2021
  • Facilitated students' discussions of classroom topics, helping each explore concepts and expand horizons.
  • Helped cultivate learning-focused and welcoming atmosphere for students of cultural and socioeconomic backgrounds.
  • Reviewed students' classroom assignments, homework, and tests to evaluate knowledge of subject material and assign grades.
  • Maintained classroom for students by restocking supplies, cleaning up spills, and organizing stations.
  • Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
  • Oversaw students in the classroom and common areas to monitor, enforce rules and support lead teacher.

Teacher Intern

Henry Hudson School No. 28
02.2021 - 05.2021
  • Helped cultivate learning-focused and welcoming atmosphere for students of cultural and socioeconomic backgrounds.
  • Reviewed students' classroom assignments, homework, and tests to evaluate knowledge of subject material and assign grades.
  • Observed classes to identify opportunities to back up teachers or help students.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Customer Service Representative

Maximus Call Center
06.2016 - 04.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Education

Associate of Science - Social Work

Monroe Community College
Rochester, NY
06.2022

Skills

  • Reporting Requirements
  • Positive Reinforcement Strategies
  • Conceptual Understanding
  • Group Teaching Abilities
  • Learning Assessments
  • Student Motivation and Engagement
  • Disability Adaptation
  • Emotionally Supportive

Certification


  • Violence Prevention Training - 2021
  • Identification and Reporting of Child Abuse and Maltreatment Training - 2021

Timeline

Teacher Intern

Francis Parker School #23
09.2021 - 12.2021

Teacher Intern

Henry Hudson School No. 28
02.2021 - 05.2021

Customer Service Representative

Maximus Call Center
06.2016 - 04.2018

Associate of Science - Social Work

Monroe Community College
Brittany Holland