Brittany Holland
Rochester,NY
Summary
Motivated Teacher Intern looking for opportunities to expand upon acquired skills and positively impact students' lives with compassionate, knowledgeable teaching. Seeks out chances to engage students and learn new skills through observation, lectures, and hands-on activities. The tech-savvy learner is skilled in leveraging technologies to reach youth. Responsible Student Teacher working towards a Bachelor's degree in Social Work. Familiar with traditional and modern teaching methods and versed in standardized testing. Cares about student success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teacher Intern
Francis Parker School #23
09.2021 - 12.2021
- Facilitated students' discussions of classroom topics, helping each explore concepts and expand horizons.
- Helped cultivate learning-focused and welcoming atmosphere for students of cultural and socioeconomic backgrounds.
- Reviewed students' classroom assignments, homework, and tests to evaluate knowledge of subject material and assign grades.
- Maintained classroom for students by restocking supplies, cleaning up spills, and organizing stations.
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Oversaw students in the classroom and common areas to monitor, enforce rules and support lead teacher.
Teacher Intern
Henry Hudson School No. 28
02.2021 - 05.2021
- Helped cultivate learning-focused and welcoming atmosphere for students of cultural and socioeconomic backgrounds.
- Reviewed students' classroom assignments, homework, and tests to evaluate knowledge of subject material and assign grades.
- Observed classes to identify opportunities to back up teachers or help students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Customer Service Representative
Maximus Call Center
06.2016 - 04.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Science - Social Work
Monroe Community College
Rochester, NY06.2022
Skills
- Reporting Requirements
- Positive Reinforcement Strategies
- Conceptual Understanding
- Group Teaching Abilities
- Learning Assessments
- Student Motivation and Engagement
- Disability Adaptation
- Emotionally Supportive
Certification
- Violence Prevention Training - 2021
- Identification and Reporting of Child Abuse and Maltreatment Training - 2021
Timeline
Teacher Intern
Francis Parker School #23
09.2021 - 12.2021
Teacher Intern
Henry Hudson School No. 28
02.2021 - 05.2021
Customer Service Representative
Maximus Call Center
06.2016 - 04.2018
Associate of Science - Social Work
Monroe Community College
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