Brittany Holland
Jackson
Summary
Dynamic and results-driven professional, eager to embrace new challenges and contribute to organizational success. Recognized for a strong work ethic, adaptability, and exceptional interpersonal skills, consistently delivering outstanding customer service while effectively managing multiple tasks. Proven ability to thrive in high-pressure environments, quickly mastering new skills and adapting to evolving situations. Committed to creating positive experiences for customers and enhancing brand reputation, with a focus on leveraging time management and organizational expertise in entry-level opportunities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
FireKeepers Casino Hotel
Battle Creek, MI
12.2024 - Current
- Directed daily operations, focusing on maintaining efficiency and strict adherence to safety protocols.
- Guided and developed team members in mastering best practices and operational procedures.
- Executed strategic enhancements to processes, aiming to boost workflow efficiency and decrease downtime.
- Managed inventory processes to ensure adequate stock availability and support operational efficiency.
- Developed training programs that increased employee skillsets and job satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Server/Bartender
Texas Roadhouse
Jackson, MI
04.2016 - 09.2024
- Applied strong financial management skills to ensure accurate and efficient cash handling in a fast-paced environment.
- Oversaw bartending operations in a dynamic setting. Cultivated strong multitasking abilities while ensuring guest satisfaction. Fostered a welcoming atmosphere to elevate the overall customer experience.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed multiple tables simultaneously while maintaining attention to detail.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Compliance Manager
Shatter House
Lansing, MI
09.2023 - 05.2024
- Organized initiatives, drafted documentation and enforce compliance with best practices.
- Identified errors by comparing our inventory with METRC. Handling discrepancies.
- Using METRC to create compliant stickers for product.
- Created manifests for our shipping and receiving department.
- Supervising staff
- Monitoring product and creating spreadsheets to track inventory.
Compliance Specialist
Exclusive Brands
Ann Arbor, MI
09.2021 - 11.2021
- Transitioned to compliance specialist role, overseeing METRC label creation.
- Facilitated internal investigations into compliance violations, providing actionable recommendations for improvement.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- But I am a very quick learner and can always get right back into it.
Assistant Supervisor
Platinum vape
Ann Arbor, MI
06.2019 - 08.2020
- Executed packaging operations for 8 months, leading to promotion as Assistant Supervisor.
- Managed order organization and fulfillment processes to maintain operational efficiency in packaging room.
- Trained new staff on product knowledge and customer service techniques to enhance team performance.
- Supervised daily operations, ensuring compliance with company standards and regulations.
- Collaborated with management to develop strategic plans for inventory control and sales optimization.
- Monitored team performance, providing constructive feedback to foster professional development.
Server/Bartender
Olive Garden
Jackson, MI
08.2013 - 04.2016
- Achieved high levels of customer satisfaction through effective role management at Olive Garden. Enhanced team productivity by implementing best practices in service delivery. Contributed to a positive dining environment, resulting in repeat business and customer loyalty.
- Executed service operations requiring expertise in money management, cash handling, multitasking, and precision.
- Oversaw guest reception and seating logistics to ensure smooth dining operations as a hostess. Led wine service initiatives, enhancing customer satisfaction through expert recommendations as a wine hostess.
Customer Service
McDonald's
Spring Arbor, MI
04.2011 - 06.2013
- Oversaw customer transactions as a cashier, managing money orders and enhancing customer satisfaction. Progressed through multiple positions, acquiring diverse skills and knowledge of restaurant operations. Elevated to manager in training role, focusing on team development and operational efficiency.
- Trained new hires on customer service policies and procedures.
Education
Some college - Generals
Jackson College
Jackson, MINone - BioMedical Sciences and Nursing
Jackson Area Career Center
Jackson, MI05.2011
High school diploma or GED - General Studies
Western High School
Parma, MI05.2011
Skills
- Google Spreadsheets
- Goal oriented
- Training and mentoring
- Staff management
- Customer service
- Decision-making
- Strategic planning
- Inventory control
- Microsoft Office
- Banquet Experience
- Cash Handling
- Google Docs
- Food & Beverage experience
Certification
ServSafe
TIPS
LEAD
Timeline
Supervisor
FireKeepers Casino Hotel
12.2024 - Current
Compliance Manager
Shatter House
09.2023 - 05.2024
Compliance Specialist
Exclusive Brands
09.2021 - 11.2021
Assistant Supervisor
Platinum vape
06.2019 - 08.2020
Server/Bartender
Texas Roadhouse
04.2016 - 09.2024
Server/Bartender
Olive Garden
08.2013 - 04.2016
Customer Service
McDonald's
04.2011 - 06.2013
None - BioMedical Sciences and Nursing
Jackson Area Career Center
High school diploma or GED - General Studies
Western High School
Some college - Generals
Jackson College