Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittany Hollis

Memphis,Tennessee

Summary

Dynamic sales professional with a proven track record at Charming Charlie's, excelling in customer service and sales proficiency. Leveraged creative thinking to consistently achieve monthly sales targets while fostering strong customer relationships. Skilled in cash handling and due diligence, ensuring a seamless and satisfying shopping experience for clients.

Overview

8
8
years of professional experience

Work History

Banker 1

Regions Bank
07.2023 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Balanced teller drawers and ATM cash.
  • Educated customers on features and benefits of banking products and services.

Sales Associate

Dillard's
12.2019 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Charming Charlie's
05.2017 - 12.2020
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Business Marketing - Business

University of Tennessee At Martin
Martin, TN

Skills

  • Customer service
  • Cash handling
  • Creative thinking
  • Cash management
  • Customer Service-oriented
  • Know your customer
  • Teller experience
  • Sales proficiency
  • Money handling
  • Due diligence

Accomplishments

    -Latin Exam Cum Laude and Magna Cum Laude

Timeline

Banker 1

Regions Bank
07.2023 - Current

Sales Associate

Dillard's
12.2019 - 07.2023

Sales Associate

Charming Charlie's
05.2017 - 12.2020

Business Marketing - Business

University of Tennessee At Martin

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