Hope DeLaHunt
Arkadelphia,AR
Summary
Experienced with financial analysis, customer service, and risk management. Utilizes strong analytical skills and in-depth financial knowledge to provide effective banking solutions. Track record of fostering client relationships and enhancing team performance through collaborative efforts.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Banker 2
Regions Bank
11.2020 - Current
- Led initiatives to enhance customer service protocols, improving client satisfaction and retention.
- Mentored junior staff on banking regulations and compliance standards, fostering a knowledgeable team environment.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Balanced teller drawers and vault.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Receptionist
CHI Hospital
02.2021 - 11.2021
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure data integrity.
- Answered phone promptly and directed incoming calls to correct offices.
Front Desk
Express Employment- CHI Hospital
03.2020 - 02.2021
- Check in guest, allowing only one visitor per patient
- Monitor temperatures of guest and employees to reduce transmission of COVID-19
- Provided a friendly and calm experience
Customer Service Cashier
Flying Burger
03.2019 - 02.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Maintained accurate cash drawer balance throughout shifts, ensuring financial integrity.
- Trained and mentored new cashiers on operational procedures and best practices.
- Create a clean and friendly environment, including lobby
Cake Decorator
Samantha Sweets
01.2019 - 06.2019
- Designed and decorated custom cakes for various events, ensuring alignment with client themes and preferences.
- Developed innovative cake decoration techniques to enhance visual appeal and product quality.
- Trained junior decorators on advanced icing techniques and decoration tools for improved team efficiency.
- Implemented inventory management practices to streamline supply ordering and reduce waste in decorating materials.
Meter Reader and Installer
Olameter
08.2015 - 08.2017
- Conducted accurate readings of gas meters to ensure customer billing accuracy.
- Executed routine inspections to identify meter malfunctions and initiate repairs.
- Documented findings using handheld data collection devices for efficient record-keeping.
- Collaborated with utility teams to resolve discrepancies and improve service delivery.
- Replaced electric meter and installed updated version.
Education
High School Diploma -
Lake Hamilton High School
Pearcy, AR05-2013
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Customer Service-oriented
- Relationship building
Certification
NMLS
Arkansas Notary
Timeline
Receptionist
CHI Hospital
02.2021 - 11.2021
Banker 2
Regions Bank
11.2020 - Current
Front Desk
Express Employment- CHI Hospital
03.2020 - 02.2021
Customer Service Cashier
Flying Burger
03.2019 - 02.2021
Cake Decorator
Samantha Sweets
01.2019 - 06.2019
Meter Reader and Installer
Olameter
08.2015 - 08.2017
High School Diploma -
Lake Hamilton High School