Anamika Singh
Glastonbury,CT
Summary
Accomplished Universal Banker with a proven track record at Liberty Bank, enhancing client satisfaction through comprehensive financial advising and strategic recommendations. Skilled in cash management and customer service, adept at fostering key client relationships and improving internal communications. Achieved a significant increase in project completion times, demonstrating exceptional team collaboration and analytical thinking.
Pursuing analytical course tableau.
Notary Public
NMLS
Overview
2
2
years of professional experience
Work History
Universal Banker 2
Liberty Bank
Marlborough, CT
08.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Enhanced client satisfaction by providing comprehensive financial analyses and strategic recommendations.
- Improved communication between internal departments, fostering a productive working environment that accelerated project completion times.
- Provided exceptional customer service, addressing inquiries promptly and maintaining strong relationships with key clients.
- Opened new accounts and made changes to existing accounts.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Identified customer desires and goals through needs-based sales tactics.
- Investigated and resolved account issues by offering applicable options to customers.
- Helped clients make optimal decisions on amounts and timing of capitalization.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Teller
Td Bank
Mather Field, CA
11.2022 - 07.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Universal Banker
Berkshire Bank
Glastonbury, CT
12.2023 - 05.2024
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Enhanced client satisfaction by providing comprehensive financial analyses and strategic recommendations.
- Improved communication between internal departments, fostering a productive working environment that accelerated project completion times.
- Provided exceptional customer service, addressing inquiries promptly and maintaining strong relationships with key clients.
- Opened new accounts and made changes to existing accounts.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Identified customer desires and goals through needs-based sales tactics.
- Investigated and resolved account issues by offering applicable options to customers.
- Helped clients make optimal decisions on amounts and timing of capitalization.
Education
Bachelor Of Science - Science
Chaudhary Charan Singh University
Meerut India07.2007
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Wire transfers
- Financial advising
- Transaction processing
- Deposit processing
- Payment processing
- Performance tracking
- Document preparation
- Investment strategies
- Loan processing
- Retirement planning
- Banking software navigation
- Credit analysis
- Check processing
- Customer service
- Teller experience
- Account openings
- Cash handling
- Customer Service-oriented
- New account setup
- Developing customer relationships
- Team collaboration
- Check cashing and withdrawals
- Money handling
- Meeting sales goals
- Cash management
- Account servicing
- Know your customer
- Analytical thinking
- Employee training assistance
- Loan closing
- Educating clients
- Financial advice
- Dual control vaults
- Relationship building
- Audit support
- Product promotion
- Reviewing documents
- Due diligence
- Proficient in program
Accomplishments
Notary certified
NMlS certified
Pursuing analytical course Tableau.
Languages
English
Professional Working
Hindi
Full Professional
Timeline
Universal Banker 2
Liberty Bank
08.2024 - Current
Universal Banker
Berkshire Bank
12.2023 - 05.2024
Teller
Td Bank
11.2022 - 07.2023
Bachelor Of Science - Science
Chaudhary Charan Singh University