Ashley George
Henrico,VA
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
21
21
years of professional experience
Work History
Universal Banker 2 - Promotion Within Company
Virginia Credit Union
Richmond, VA
03.2024 - Current
- Advanced career at Virginia Credit Union by embracing role addressing all members' needs.
- Represented the core mission of VACU effectively.
- Utilized previous skills for effective handling of credit union operations.
- Directed all stages of securing loans.
- Demonstrate appropriate product to members ensuring their financial goals are met.
- Enhanced member engagement with digital banking platforms including online and mobile.
- Developed enduring connections by leveraging trust and in-depth understanding of member needs.
Universal Banker 1 - Promotion Within Company
Virginia Credit Union
Richmond, VA
05.2023 - 03.2024
- Enhanced teller skills while integrating additional banking expertise.
- Experienced in managing the opening and closing of various account types.
- Coordinated access to secure deposit boxes.
- Knowledgeable in administering both ROTH and traditional individual retirement accounts.
- Assisted members in evaluating finances to identify savings opportunities.
- Conducted transaction reviews for accuracy.
- Supported members in uncovering suspicious account activities.
- Ensured optimal vault balance while keeping TCR fully stocked.
- Referred members to coworkers for loan completion aimed at achieving future financial goals.
Teller
Virginia Credit Union
Richmond, VA
12.2022 - 05.2023
- Executed routine monetary services with accuracy and professionalism.
- Built strong member relationships, gaining insight into individual needs.
- Assisted members in identifying and achieving financial objectives.
- Facilitated preparation of checks and bags for daily midday pickup.
- Informed members about full range of services provided by VACU.
Customer Service
Publix Supermarkets
Richmond, VA
10.2021 - 01.2023
- Ensured top-notch assistance for customers both in person and over the phone.
- Conducted training sessions to onboard and develop new associates.
- Directed front-end staff to deliver outstanding customer service consistently.
- Provided support for various money services such as Western Union, check cashing, and money orders.
- Represented Virginia Lottery by facilitating lottery ticket sales and redemption.
- Managed nightly accounting tasks required for store closing.
Data Entry / Bookkeeping
Certigroup
Remote
03.2004 - 12.2024
- Worked at Houston Federal Credit Union, a credit union in Houston, Texas.
- Provided professional services for Houston-based credit union through Certigroup.
- Processed jumbo certificates of deposits by collecting monthly interest checks from various banks across the country.
- Processed and recorded check amounts using remote desktop application accurately.
- Address discrepancies with banks post-review of monthly sub ledgers.
Instructional Assistant
Henrico County Public Schools
Richmond, VA
09.2018 - 06.2019
- Provided direct support to middle school students requiring additional help in daily tasks.
- Provided detailed explanations to improve comprehension of assignments.
- Participated in teamwork to deliver science curriculum.
Cafeteria Hostess/Monitor
Henrico County Public Schools
Richmond, VA
03.2017 - 06.2018
- Monitored and supported children at lunchtime.
- Assisted in opening lunches and ensured smooth passage through the lunch line.
- Ensured readiness of the cafeteria by maintaining cleanliness after each class session.
- Managed large groups of children, overseeing discipline as required.
- Maintained consistent enforcement of established school regulations.
Education
Associate Of Applied Business - Business Administration
Tidewater Community College
Norfolk, VASkills
- Cash handling proficiency
- Customer needs assessment
- Loan origination
- Payment processing
- Credit analysis
- Debt management
- Financial product sales
- Customer service
- Teller experience
- Account openings
- Cash handling
- Developing customer relationships
- Cross-selling expertise
- Team collaboration
- Meeting sales goals
Timeline
Universal Banker 2 - Promotion Within Company
Virginia Credit Union
03.2024 - Current
Universal Banker 1 - Promotion Within Company
Virginia Credit Union
05.2023 - 03.2024
Teller
Virginia Credit Union
12.2022 - 05.2023
Customer Service
Publix Supermarkets
10.2021 - 01.2023
Instructional Assistant
Henrico County Public Schools
09.2018 - 06.2019
Cafeteria Hostess/Monitor
Henrico County Public Schools
03.2017 - 06.2018
Data Entry / Bookkeeping
Certigroup
03.2004 - 12.2024
Associate Of Applied Business - Business Administration
Tidewater Community College