Rachel Norby
Lonsdale,MN
Summary
Detail-oriented professional with proven cash handling skills in fast-paced environments. Demonstrated ability to manage transactions accurately and efficiently while maintaining exceptional customer service. Known for strong attention to detail and the ability to thrive under pressure.
Overview
10
10
years of professional experience
Work History
Universal Banker 2 / Trainer
Community Resource Bank
Northfield, MN
04.2021 - Current
- Meet with new clients, and complete pre-qualification procedures.
- Process deposits, withdrawals, loan payments, and other financial transactions.
- Implements strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
- Helps customers open and close accounts, apply for loans, and make sound financial decisions.
- Develop and maintain relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Train new hires and existing staff on banking procedures and customer service protocols.
Culinary Aide
Three Links Care Center
Northfield, MN
10.2019 - 04.2021
- Trained new staff members on proper kitchen procedures related to sanitation and safety protocols.
- Requisition food supplies, kitchen equipment, and appliances, based on estimates of future needs.
- Adhered strictly to health codes while preparing foods in order to maintain a safe working environment.
- Spent time with residents by working on activities and assisting them with their needs.
- Worked effectively in team environments to make the workplace more productive.
Attractions Cast Member
Walt Disney World Parks and Resorts
Orlando, FL
01.2019 - 07.2019
- Trained new employees on operations, pointing out safety mechanisms and features.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Adhered to all safety regulations set forth by local authorities and company policy.
- Handled delicate or challenging guest interactions professionally, coordinating with security personnel as needed.
- Provided guests with information on available services, special attractions, and facility layout.
- Explained and promoted adherence to organizational policies in a professional manner.
Food and Beverage Cast Member
Walt Disney World Parks and Resorts
Orlando, Florida
01.2017 - 01.2018
- Operated POS system to accurately input guest orders.
- Processed cash transactions with accuracy and efficiency.
- Provided attentive service, and responded swiftly to guest issues.
- Trained new cast members in food and beverage operations.
- Prioritized exceptional guest experience through attentive service.
Assistant Teacher
Northfield Montessori
Northfield, MN
03.2015 - 12.2016
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Maintained safe, educational environment for students during learning and free play time.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
Education
Accounting -
Rasmussen University
Eagan, MNGeneral Studies -
St. Cloud State University
St. Cloud, MNHigh School Diploma -
Northfield High School
Northfield05-2014
Skills
- Cash handling proficiency
- Friendly customer service
- Adaptable Mindset
- Communication skills
- Trustworthy Performer
Timeline
Universal Banker 2 / Trainer
Community Resource Bank
04.2021 - Current
Culinary Aide
Three Links Care Center
10.2019 - 04.2021
Attractions Cast Member
Walt Disney World Parks and Resorts
01.2019 - 07.2019
Food and Beverage Cast Member
Walt Disney World Parks and Resorts
01.2017 - 01.2018
Assistant Teacher
Northfield Montessori
03.2015 - 12.2016
Accounting -
Rasmussen University
General Studies -
St. Cloud State University
High School Diploma -
Northfield High School