Brittany Holt
Canton
Summary
To obtain a challenging position within a growing company where my knowledge and skill will be utilized and enhanced to provide an opportunity for advancement with increasing levels of responsibility.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Billing Specialist/Trainer
Nextcare Urgent Care
2025.11 - Current
- Managed insurance verifications and coordinated benefits to optimize reimbursement rates.
- Implemented streamlined billing procedures that improved efficiency in claims processing.
- Trained new staff on billing systems and coding practices to enhance team performance.
- Processed patient billing inquiries and resolved discrepancies to ensure accurate account information.
- Collaborated with healthcare providers to clarify services rendered and improve documentation accuracy.
- Researched and resolved billing discrepancies to enable accurate billing.
- Responded to customer concerns and questions.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Contributed to a positive work environment by offering support and guidance to junior billing staff.
- Streamlined onboarding process, reducing new hire ramp-up time.
- Review, prepare, and submit medical records to commercial, Medicare, Medicaid and other payers.
- Audit claims for accurate CPT, ICD-10, HCPCS, and modifier coding.
- Investigate and resolve claim denials, rejections, underpayments, and payment discrepancies.
- Post insurance payments, denials, and adjustments correctly.
Team Lead
Allergy Partners
2025.02 - 2025.11
- Coordinates special projects for assigned team. Ensures projects are completed within deadline constraints.
- Supported the team by addressing and filtering Accounts Receivable Rep inquiries, enhancing response efficiency.
- Reviews the team monthly reports to track issues and identify potential training issues.
- Reviewed the monthly team reports to identify issues and recommend targeted training initiatives.
- Ensures all team members have a clear understanding of CBO policies and procedures.
- Clarified CBO policies and procedures for team members, ensuring compliance and operational consistency.
- Collaborated with Accounts Receivable Manager and trainer to ensure team members received additional training.
- Maintains detailed knowledge of practice management and other computer software as it relates to job functions.
- Attends OSHA, HIPAA, and OIG training programs as required.
- Attends all meetings as requested including regular staff meetings.
- Participated in all scheduled meetings to stay informed about team updates and initiatives.
- Attends Medicare and other continuing education courses as requested. Pursues and participates in education to remain current with changes in the Healthcare industry.
- Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
- Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
- Forwards to appropriate contact when unable to answer question or resolve issue.
Billing Specialist
Allergy Partners
2018.03 - 2025.11
- Processed all paper and electronic claims for assigned carriers, verifying completeness of claim information prior to mailing
- Follows up on rejected claims the day that the rejected EOB is received
- Called carriers to appeal payments that did not match contractual agreements; notified Manager of payers with consistent issues
- Responds to written and telephone inquiries from insurance companies
- Responds to written and telephone inquiries from patients regarding their insurance questions
- Makes necessary arrangements for medical records requests, completion of additional paperwork, etc., if payers request this information prior to payment of claims
- Maintained detailed knowledge of practice management and relevant software to enhance job performance
- Maintains detailed knowledge of practice management and other computer software as it relates to job functions
- Manages relationships with personnel from assigned carriers
Billing Specialist/Cash poster/Trainer
Genova Diagnostics
2013.11 - 2018.03
- Manual and EFT posting for all insurance carriers as well as patient payments.
- Depositing patient checks into Remote Deposit Capture
- Checking claim status for aged insurance as well as working denials from the insurance companies for further processing.
- Corrected patient demographics and insurance information.
- Prepared and submitted medical records to insurance companies to support efficient claims processing.
- Worked refund requests due to the patients and to the insurance companies
- Corresponded with doctor offices to obtain additional information for claim processing.
- Ran necessary reports to ensure that all claims were worked in a timely manner.
- Researched accounts for recoupments for insurance companies.
- Submitted appeal letters to insurance companies to dispute claim denials.
- Printing and processing all secondary claims and attaching EOBs from the primary in order to get claims paid in a timely manner.
- Diagnosis coding for CPT codes for claims processing.
- Proficient with using the clearinghouse Zirmed (Waystar)
- Conducted training sessions for new employees on denial management and cash posting.
- Invoice billing and further tracking.
Billing Specialist
Doctors Management
2012.04 - 2013.08
- Posted payments from insurance and patients to appropriate accounts. Research and resolve incorrect payments or insurance recoups.
- Manual, EFT and ERA posting for all insurance companies as well as patient payments.
- Compiled medical records for insurance companies and attorneys to facilitate claims processing.
- Putting collections together, issuing collection letters, and printing patient charts to send to a collection agency.
- Organized collections, issued collection letters, and prepared patient charts for submission to collection agency.
- Reviewed claim status for aged insurance at office and women's surgery center, addressing denials for timely resolution.
- Posted manual, EFT, and ERA payments for all insurance companies and patients.
- Experienced with billing for OBGYN specialty office and surgery center.
- Prepared medical records for insurance companies and attorneys
- Checked ICD-9 codes and CPT codes for various procedures to ensure accuracy.
Education
Associates - Medical Assisting
Haywood Community College
Clyde, NCDiploma - medical billing/coding & insurance
Haywood Community College
Clyde, NCHigh School Diploma - undefined
Enka High School
Candler, NCSkills
- Medical billing expertise
- Claims processing
- Insurance verification
- Denial management
- Payment posting
- Attention to detail
- Claim appeals
- Conflict resolution
- Coaching and mentoring
- Leadership
- Multitasking
- Medical billing
Accomplishments
- Haywood Community College Dean's List 2011-2012 school year.
- Graduated Cum Laude (with honors) 2012
Certification
Certified in HIPPA, Certified in OSHA, Certified in CPR/First Aid, Active member in AAMA (American Association of Medical Assistants)
Timeline
Billing Specialist/Trainer
Nextcare Urgent Care
2025.11 - Current
Team Lead
Allergy Partners
2025.02 - 2025.11
Billing Specialist
Allergy Partners
2018.03 - 2025.11
Billing Specialist/Cash poster/Trainer
Genova Diagnostics
2013.11 - 2018.03
Billing Specialist
Doctors Management
2012.04 - 2013.08
High School Diploma - undefined
Enka High School
Diploma - medical billing/coding & insurance
Haywood Community College
Associates - Medical Assisting
Haywood Community College