Shatronda Albritton
Customer Care Billing & Authorization Specialist
Palmetto,FL
Summary
Results-driven Billing Specialist with over twenty years of experience in revenue cycle management. Skilled in data entry, problem-solving, authorization retrieval and team collaboration, successfully streamlining billing processes to improve accuracy and enhance customer satisfaction.
Dedicated professional with a strong background in billing and customer service. Known for exceptional attention to detail and commitment to maintaining regulatory compliance while optimizing operational workflows.
Detail-oriented Billing Specialist with expertise in billing systems and customer service. Proven track record in resolving discrepancies and enhancing billing efficiency.
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Billing Specialist
United Health Group, Optum
09.2019 - 06.2026
- Reviewed and resolved discrepancies in patient accounts, enhancing overall billing efficiency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Analyzed billing discrepancies, resolving issues to maintain compliance with regulatory standards.
Front and Back Office Clerk
Dolphin Medical Group
07.2018 - 08.2019
- Managed patient records and ensured data accuracy within electronic health record systems.
- Processed insurance claims and verified patient eligibility for services.
- Coordinated communication between medical staff and patients regarding appointments and documentation.
- Streamlined administrative workflows to enhance office efficiency and reduce processing time.
- Oversaw inventory management of medical supplies, ensuring timely restocking and compliance with safety standards.
- Led initiatives to improve data entry processes, resulting in enhanced accuracy and reduced errors.
- Streamlined back office operations by implementing efficient filing systems and document management processes.
- Coordinated closely with front-office personnel to ensure seamless flow of information between departments, facilitating effective collaboration on mutual goals.
Front and Back Office Lead Orthopedics & Pain
Coastal Orthopedics & Sports Medicine & Pain Management
09.2007 - 05.2018
- Led back office operations, ensuring seamless patient data management and compliance with regulatory standards.
- Streamlined appointment scheduling processes, resulting in improved patient flow and reduced wait times.
- Mentored junior staff on best practices for administrative support and customer service excellence.
- Implemented electronic health record systems to enhance information accessibility and accuracy across departments.
- Developed training programs for new hires, fostering team cohesion and operational efficiency.
- Analyzed workflow processes, identifying areas for improvement to optimize back office productivity.
- Collaborated with clinical teams to ensure accurate documentation and timely communication of patient needs.
- Oversaw inventory management systems, maintaining optimal levels of medical supplies and equipment readiness.
- Improved customer satisfaction by resolving complex inquiries and escalating issues to appropriate departments when necessary.
- Reduced errors in data entry tasks by conducting regular audits and providing staff training on best practices.
- Coordinated with other departments to ensure seamless integration of back office functions into overall business operations.
- Conducted performance evaluations of staff members, identifying areas for improvement and providing constructive feedback to drive continuous growth.
- Supported cross-functional projects as needed, showcasing adaptability and versatility in the execution of diverse responsibilities.
Customer Service Associate Team Leader
Brighthouse Networks
07.1997 - 08.2007
- Led team in delivering exceptional customer service, resolving complex inquiries efficiently.
- Developed training materials to enhance team performance and service quality.
- Streamlined communication processes between departments to improve response times.
- Mentored new associates on best practices for customer interactions and problem-solving.
- Analyzed customer feedback to identify trends and implement service improvements.
- Coordinated scheduling to ensure optimal staff coverage during peak hours.
- Cultivated strong relationships with customers, enhancing satisfaction and loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Conducted regular performance evaluations of team members, identifying areas of improvement and facilitating professional development.
- Increased customer loyalty with exceptional service and proactive problem-solving techniques.
- Reduced response time to customer inquiries, ensuring prompt attention to their needs.
- Contributed to creating a positive company culture through active participation in team meetings and events.
- Assisted customers with navigating online platforms, demonstrating patience and technical expertise when needed.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
No Degree - Business Administration And Management
Manatee Community College
Bradenton, FLCertificate of Mail Clerk And Business Analysist - Business Administration And Management
Manatee Technical College
Bradenton, FLSkills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Data entry proficiency
- HIPAA compliance
- Claim submission
- Payment posting
- Customer engagement
- Month-end closing procedures
- Medical billing expertise
- Patient account management
- Record preparation
- Invoicing proficiency
- Research and due diligence
- Team collaboration
- Collections
- Accounts receivable management
- Records organization and review
- Audit procedures
- Collection practices
- Financial reporting
- Problem-solving
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Conflict resolution
- Dispute resolution
- Revenue cycle management
- Collections management
- Data research
- Medical coding
- Insurance claim processing
- Coding proficiency
- Accounts receivable expertise
- Statement processing
- Billing cycle management
- Monthly billing management
- Cash posting
- Insurance confirmation
- Medical billing and collections
- Billing and invoicing
- Microsoft office
- Customer service support
- Payment collection
- Payment processing
- Paperwork and documentation
- Administrative support
- Billing data verification
- Payment transactions
- A/P and A/R expertise
- 10-key data entry
- Job billing
- Customer relations
- Records research
- Quality control
- Word processing
Timeline
Billing Specialist
United Health Group, Optum
09.2019 - 06.2026
Front and Back Office Clerk
Dolphin Medical Group
07.2018 - 08.2019
Front and Back Office Lead Orthopedics & Pain
Coastal Orthopedics & Sports Medicine & Pain Management
09.2007 - 05.2018
Customer Service Associate Team Leader
Brighthouse Networks
07.1997 - 08.2007
Certificate of Mail Clerk And Business Analysist - Business Administration And Management
Manatee Technical College
No Degree - Business Administration And Management
Manatee Community College