Harlee Karr
Orem,UT
Summary
Dynamic and detail-oriented professional seeking a full-time position that fosters ongoing learning and growth. Recognized for rapid adaptability to new challenges and the ability to navigate unfamiliar situations while thriving in fast-paced environments. Expertise includes customer service, medical administration, billing, and behavioral health support, complemented by experience in management, patient care, and insurance processes. Proven billing professional with a strong track record in financial management and billing accuracy, dedicated to enhancing procedures and efficiently resolving discrepancies while collaborating effectively with teams to achieve results.
Overview
4
4
years of professional experience
Work History
Billing Specialist
Clinical Administrative Solutions / Whole Mind Psychiatry
Pleasant Grove, UT
12.2024 - Current
- Conduct benefit investigations for patient mental health coverage.
- Complete prior authorizations for TMS, Spravato, and ADHD testing.
- Manage credentialing with insurance providers.
- Post payments, process appeals for denied claims, and handle mental health medical coding.
- Ensure HIPAA compliance and maintain confidentiality of patient records.
- Utilize AdvancedMD software for billing, payment posting, and claim management.
- Collaborated with healthcare providers to resolve billing discrepancies efficiently.
- Processed and reconciled patient billing statements to ensure accurate financial records.
- Utilized electronic health record systems for tracking and managing patient accounts.
- Trained new staff on billing processes and software usage to maintain consistency.
- Monitored claim submissions to insurance companies, ensuring timely payments and follow-up actions.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Used data entry skills to accurately document and input statements.
Receptionist
Whole Mind Psychiatry
Pleasant Grove, UT
03.2024 - 12.2024
- Scheduled patient appointments and processed payments.
- Entered insurance information and verified coverage for behavioral health services.
- Strengthened knowledge of HIPAA and patient privacy practices.
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for efficient data retrieval.
- Addressed patient inquiries and concerns with professionalism, fostering a welcoming environment.
- Organized and maintained office supplies, contributing to a well-functioning reception area.
- Trained new staff on reception procedures and company policies for consistent service quality.
- Implemented best practices in confidentiality management to safeguard patient information effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Behavioral Technician
ABS Kids
Provo, UT
12.2023 - 03.2024
- Provided one-on-one therapy to children with autism.
- Gained experience in managing meltdowns and challenging behaviors.
- Maintained accurate medical charting and progress tracking.
- Developed patience, empathy, and effective communication skills.
- Implemented individualized treatment plans to address behavioral challenges in children.
- Monitored and recorded progress towards therapy goals, ensuring data accuracy and consistency.
- Adapted therapeutic activities based on client responses, enhancing engagement and efficacy.
- Provided support during family sessions, facilitating communication between parents and therapists.
- Developed educational materials to promote understanding of behavioral techniques among caregivers.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Supported family members in understanding ABA principles, empowering them to effectively implement strategies at home.
Store Manager
Fiiz Drinks
Orem, UT
04.2021 - 12.2023
- Managed opening/closing procedures and shift scheduling.
- Supervised and motivated team members to meet goals.
- Handled cash, payment processing, and inventory control.
- Ensured excellent guest satisfaction and adherence to food safety standards.
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment to enhance service quality.
- Developed and implemented inventory management processes to minimize waste and improve stock accuracy.
- Maintained compliance with health and safety regulations, promoting a safe shopping experience for customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Bachelor of Science - Psychology
Utah Valley University
Orem, UT12-2026
High School Diploma -
Timpanogos High School
Orem, UT01.2023
Skills
- Administrative & Medical Billing: Insurance verification, prior authorization, claims appeals, payment posting, mental health coding, credentialing, AdvancedMD software
- Customer Service & Management: Team leadership, delegating tasks, shift coordination, conflict resolution, guest satisfaction
- Behavioral Health: Autism therapy techniques, patient interaction, medical charting, confidentiality (HIPAA)
- Technical: EMR systems, scheduling software, Microsoft Office Suite, accurate data entry
- Soft Skills: Quick learner, adaptability, communication, problem-solving, empathy, organization, openness to new challenges
- Billing systems and software
- Insurance verification
- Customer service
- Claims processing
- HIPAA compliance
- Claim submission
- Denial management
- Payment posting
- Medical billing expertise
- Patient account management
- Team collaboration
- Problem-solving
- Attention to detail
- Multitasking and organization
- Conflict resolution
- Analytical thinking
- Coding proficiency
- Billing software proficiency
- Deductible management
- Monthly billing management
- Microsoft Office
- Paperwork and documentation
- Administrative support
- Credentialing with Insurances
Timeline
Billing Specialist
Clinical Administrative Solutions / Whole Mind Psychiatry
12.2024 - Current
Receptionist
Whole Mind Psychiatry
03.2024 - 12.2024
Behavioral Technician
ABS Kids
12.2023 - 03.2024
Store Manager
Fiiz Drinks
04.2021 - 12.2023
Bachelor of Science - Psychology
Utah Valley University
High School Diploma -
Timpanogos High School